Burlingame Plumbing Inc
Naperville, Wheaton, IL

Burlingame Plumbing Inc Reviews

3.9 stars based on 7 reviews

Featured Comments:

• K

  Kristin Paxton

  1.0

  Mark did a good job with the repair. My low rating is because Jan did not tell us their charge for driving here would be $75 (half the hourly rate). After the appointment, I called Jan and shared that I wish this was told to us at the same time we scheduled the appointment. She said she was "under no obligation to provide that cost unless the customer specifically asks." Really disappointed especially the unkind, unprofessional tone.

• b

  bill paxton

  1.0

  …and now she’s leaving threatening voicemails! I seldom write reviews but now that Jan from Burlingame Plumbing is leaving threatening voicemails against my wife and my wife’s company, because of a bad review, I need to write something. We were told a job would cost $149, to fix a part in our toilet, but after showing up very late to the job (with no calls) they charged us more than double. Jan, the person from the company you will be forced to deal with on the phone (wife of the repairman), hid the parts cost and their traveling costs until after the job was done. When asked about this afterwards Jan said she didn’t have to divulge these costs over the phone unless the customer asks. Well, we did ask how much the job would cost, and she intentionally hid these costs from us. After the job my wife called Jan to discuss why we were not told an accurate price for the job, but Jan immediately turned vicious over the phone to the point that my wife had to hang up to have Jan’s torrential flood of verbal abuse stop. My wife left an accurate and truthful bad review online about our bad experience, but then Jan called 3 times, including a threatening voicemail, which we have kept. In it Jan admitted she looked up my wife’s business online and will now get people she knows to fabricate lies and put bad reviews online about my wife’s business now. What? That’s sick! If Burlingame Plumbing doesn’t want bad reviews then they should improve their customer service. Abusive, vindictive, threatening, bullying and unprofessional. Beware of this company!!!

• M

  Marlene Manning

  5.0

  I thought I only needed a shower valve and called Burlingame. He came out and was honest, friendly, knowledgeable, professional, and expedient. He didn't charge me for anything I didn't need. The shower valve was replace in a matter of minutes. He also quoted me to replace my shut-off valves and it was 1/3 of the cost of the other contractor from a big name company. Very happy with everything.

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