Builders FirstSource
14th, Sidney, MT

Builders FirstSource Reviews

4.2 stars based on 27 reviews

Featured Comments:

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  Susan Joy

  5.0

  Saved money over big box stores and purchased cabinets, flooring and countertop here when I re did my kitchen. Thank you Wanda for your help.

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  Response from the owner

  Thanks for taking the time to share your experience, Susan. We were so glad to be able to help you out with your beautiful kitchen remodel. I will certainly pass along the kind words to Wanda!

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  Patrick Sievert

  1.0

  Sidney Pro Build has, quite possibly, the worst customer service I've ever experienced on a consistent basis. The staff are consistently rude if you're not buying >$1000 worth of material. On multiple occasions I've stood in line, only to have a regular customer come in and get served in front of me. Their products are marked up 50% or greater over what you could get in Billings or Bismarck. They're even marked up over Williston prices. I suppose having a local monopoly makes life nice. Their hours are just as bad as their prices. They close at 5:00 PM. Well, in theory they close at 5:00 PM. I've pulled into the parking lot at 4:56, tried to open the door, only to find it locked. The staff inside gave me a look that said, "you should have gotten here earlier!" Recently while checking out (sometimes there's no other option but to shop there, unfortunately), I asked the staff if they would consider changing their hours so I don't have to leave work early to get there before closing time. I was essentially laughed off. "That's not going to happen," is what I was told point blank. Like I mentioned, I suppose that having a local monopoly allows you to treat your customers like garbage and get away with it, but whenever I need the things that Pro Build sells, I try my best to shop out of town.

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  Joy Johnson

  5.0

  Nothing but great and prompt customer service each time I have been there. So thankful to keep my business local so it’s just a few minute drive away for everything I need.

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  Response from the owner

  Thank you, Joy! We take great pride in being a resource for our community and certainly part of that is making sure we provide the best service and highest quality products that we can. We really appreciate your support and look forward to the next time we can assist you! See you next time, Joy 🙂

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