Bright Heating & Air
Arkansas, Russellville, AR
- +1 479-968-6325
- 5238 N Arkansas Ave, Russellville, AR 72802
Bright Heating & Air Reviews
4.8 stars based on 33 reviews
Great service - The person who answered the phone was helpful and personable. When they had a cancellation she called and they came quickly. Ricky and Derrick were the service people and they were professional, kept me informed, and did quality work. Also, they cost less for better work than a previous service we used.
The company installed the entire unit in 2012. The tape in the back of the plenum had a leak and the other tape around was perfectly good and very strong leading me to believe that the initial taping was done improperly. In addition their was a large 1.5inch gap at the top of the plenum so hot air was going directly into the attic! Near the intake portion of the blower below where filter can go there is a cavity under the house opposite of the register that was not blocked and had a lot of dust and contaminants that could go right into the system. I asked them to come look and they said yes, no problem. After inspecting they agreed to make the fixes and also found a heater circuit that was out as I suspected. When the left I THEN got a text for a service call AND labor for $130 but they didn't fix anything. When I called to find out what it would cost to come back and fix these small items they quoted me $550 and that included the part being covered under warranty- the circuit. NOW contrast that with River Valley Heating and Air. They came and fixed the circuit in 20 minutes and for not cost and then they covered the entire cavity and cleaned the blower filter for $250! Their business model is much more aligned to putting the customer first and I believe River Valley will continue to offer superior service for a long time.
If you're out of town like I am you might question the price of a service call after you have paid for them to come service your ac twice a year. I got billed for 2 out of town service orders for the same problem but they had to come back once to finish the job. That's the main reason for a 4 star and not a 5 star. Anything else they do has been outstanding work.
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