Brauer's Mechanical, Inc.
Creek, Poquoson, VA

Brauer's Mechanical, Inc. Reviews

4 stars based on 41 reviews

Featured Comments:

• D

  David and Cheryl Gilman

  5.0

  These guys are terrific people who have been to our house several times. The owner Craig has gone above and beyond to make sure everything is good and has come to our home himself and replaced our thermostat. He has a great attitude and personality. We really appreciate all the hard work and extra care we feel this company gives. We also want to say Dave is such a nice guy and always friendly and explains everything so well. We would definitely recommend this business to anyone that wants honesty and great performance from a well respected business.

• L

  Luis Sanchez

  1.0

  The customer service representative, Michelle B was extremely rude over the phone. She has zero regards for the customer. Instead of listening to my concerns and trying to work with me as a customer she just talked over me. After all of that she just hung up on me. All I needed was to setup an appointment to complete the installation of my H-Vac Unit. FollowUp 20210922 As of today still waiting for my appointment to complete my installation by relocating one of the vacuums vents. As a Veteran my self, I feel very disappointed for this treatment from a Veteran own company. If you are in the market for a new Hvac or any kind of services related, I highly recommend you to find a different company.

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  Response from the owner

  Sir I appreciate the feedback and we will remedy the situation. Thank you

• M

  Michael Cromartie

  3.0

  The Good: Mike Cook, our technician, was outstanding! He took the time to explain what our issues were as well as what he was doing to remedy them. He was committed to getting the job done right. The Bad and the Ugly: If you like being spoken to like a human being, hope that Michelle doesn't answer the phone when you call. She is unbelievably and unnecessarily terse and just rude. After dealing with her twice, I just had my wife call figuring it was a clash in personalities. My wife shares my assessment. I will never understand why folks are abhorrent simply because they can be.

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  Response from the owner

  I appreciate your feed back and I will be sure to address it immediately. Thank you for your business and for your time.

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