Botetourt Mechanical Inc
Creek, Roanoke, VA

Botetourt Mechanical Inc Reviews

2.7 stars based on 17 reviews

Featured Comments:

• A

  AHS Customer

  1.0

  Put in a work order to fix our heat through American Home Shield (AHS) in NOVEMBER 2021, and it’s JANUARY 2022 and literally nothing ever got repaired or replaced. This company does not take calls, only text messages (red flag). He came once to diagnose and never came back. A lot of no call no show appointments without bothering to call or text later to explain why they never came - I had to reach out to them to get a response. Parts were always ‘on order…coming anytime.’ Was patient with delayed response due to pandemic supply/manning issues, but 2 months is terrible. Filing complaints (sent them the phone and text logs) with the county and with AHS to drop their contract with them so that no one else has to suffer. Telling everyone I know not to use them to save others the frustration and loss of money. Feel free to message me for real-world screenshots in case a follow-up reply claims otherwise.

• S

  S. W.

  1.0

  My heat pump started to malfunction in the deep winter. I got contacted by them via my home warranty. They took forever like 3 weeks to do anything. Finally they scheduled a Thursday morning to come replace my condenser. So I put everything aside and waited. NO show. no call, no apologies. I was never able to reach them for clarifications that day either because none of the phones was working or picked up. They did call me back finally after my home warranty had pressured them and they and scheduled the next day again. I was again told that I should be able to contact them directly. Guess what happened. Now show, no call, no apologies again for Friday appointment. Enough is enough. Bye bye American shield home warranty. of course you should avoid this company also because when they were in direct communications with me ,they stood me up twice without any explanations or follow up, which indicates they lack the most basic level of professionalism.

• M

  Morgan Bryan

  5.0

  My home warranty company referred Botetourt Mechanical for a HVAC issue I was having. This company was a wonderful choice. From the start Mike and Jen were both very professional, friendly and communicated well. They provided exceptional service and the job was done in a timely manner. I'm grateful to report my central air is working with no problems since the repair. Overall, I highly recommend this company for any future HVAC needs! Thank you both!!

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