Boss Services
M-139, Benton Harbor, MI

Boss Services Reviews

4.7 stars based on 465 reviews

Featured Comments:

• L

  Lizzy Anderson

  2.0

  updated ** We used Boss Services earlier this week to have our ducts clean. While the two service techs that came were on time and pleasant the quality of work was not there. Our ducts did get cleaned however, we had been told that the grates covering the ducts would be cleaned as well, they were not. There was also an extraordinary mess left on the grates, baseboards and floor around each vent. It seams that what they removed from our ducts was blown all over the place. This is not something that should be expected when paying a higher price than their competitor. There was another items that we wanted addressed with our ducts (small repair things). We spoke with the original person who came to quote the work and the service techs. Both said that it would done, it was not. We did reach out to the company directly after the work was done to try and resolve the issues we had. To their credit they did call and leave a call about 24 hrs. later. I unfortunately missed the call, called back and left a voicemail and have not heard anything since. Overall we expected better workmanship and were sadly disappointed. 11/23/2021 We did have Boss Services come back and ‘clean’ the grates coving our vents. Still not really impressed with the quality but at least they tried I guess. Not sure that we’ll use them again especially for the prices they charge.

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  Response from the owner

  I apologize for this. I know we played phone tag a couple times. I’m sorry that we did not call you a couple more times to make sure this gets resolved. Our Sales Manager is going to reach out to you today to make sure we make this right. -Jeff Street Owner

• A

  Alecia Kane

  5.0

  Boss services was so helpful in assisting us with replacing our furnace and water heater. Brandon especially was helpful in explaining things clearly and you could tell that he had our best interest in mind. He was very professional and kept in communication every step of the way. The time from the initial consultation to the installation was so quick! We are extremely satisfied with our services and would highly recommend them to others! :)

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  Response from the owner

  Thank you for your business and relaying your fantastic experience to us, Alecia! It was our pleasure to serve you and we're glad we were able to get your new furnace and water heater up and running quickly!

• R

  Rogue-HDGHOG

  5.0

  Had to have our furnace replaced and Boss was recommended by someone at work. I called on a Thursday morning and they had someone out that afternoon to look at the old furnace. The Tech gave me an estimate to repair the old one and called one of their Sales Associates who came out an hour later. They gave us prices from repair all the way to replacement and set us up with their Freedom Plan which allowed us to also upgrade our water heater without breaking the bank. I’d recommend them for anything. Great and quick service, very professional, and good quality equipment!!!

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  Response from the owner

  Thank you for giving us the opportunity to earn your business and for leaving this wonderful review. We hope you enjoy your new systems!

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