Bob Larson Plumbing LLC
128th, Tacoma, WA

Bob Larson Plumbing LLC Reviews

4.7 stars based on 363 reviews

Featured Comments:

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  Katrina Oberg

  5.0

  We have used Bob Larson Plumbing for years and for good reason, excellent customer service with highly skilled plumbers. We just had our kitchen sink and faucet replaced; and plumbing upgraded. Cory and Matt were professional, organized, tidy, considerate and fully answered all of our questions. If you want it done right the first time, call Bob Larson Plumbing! Many thanks, Katrina and Rob

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  Response from the owner

  Thanks again, Katrina, for trusting us with your plumbing system.

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  Chris Forslund

  3.0

  Pros: Everyone we talked with and worked with was very nice and professional. We had a very leaky water heater out of the blue and they rearranged things to get to us the same day to swap out the water heater. There was no mention of emergency service fees and nothing on the invoice. The tech Dennis did a fine job getting things back in working order. Cons: It so happened that my Daughter and her Husband were looking to replace their water heater the same week. I had been helping her with bids a couple days prior to our leak showing up so I had heard some prices from other plumbers. When we called Bobs we were told more than once by different people that the basic like for like swap for a 50 gallon gas water heater was $2190.98 plus tax. They also said any code upgrades or special work would be extra. Fair enough. Since mine was leaking badly I had Bobs out first. After seeing what I had Dennis gave me a bid of $3285.83 plus tax. Understand my water heater was replaced in 2009 with and expansion tank and in the garage for very easy access. It also had all wrench off fittings. I take responsibility for not questioning the price more but I had heard similar numbers from other plumbers. A few days later my daughter had her 1996 version gas water heater replaced. 50 gal. gas exact same model and she got the $2190.98 bid from her tech. She had no expansion tank and needed copper pipe soldered together for her relief valve drain. Obviously that raised some questions. A couple days after calling I received a call from Robert. He told me that my daughters tech was working off an old price list. I asked why everyone we spoke with in the office had the same price list and he said he had not updated them as well. So it comes to this, either Robert was lying to me and I got a bad deal and he won't fix it or he really did forget to update his office staff and some techs of the new prices. Only he knows what is true. So if you are quoted the $2190.98 price going forward then we all know the answer.

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  Response from the owner

  Thanks for the truthful and well written review Chris. I'm thankful that you chose us to help you with your plumbing needs. I do apologize for the obvious miscommunication. We do not quote an exact price over the phone, There are just too many variables when it comes to plumbing and plumbing repairs to be able to give exact quotes over the phone. We do give a price that informs you of the minimum cost of the proposed work you would need done. We do this to manage time and expectations. With the economic issues we are all dealing with right now, materials and the price of those materials is on the top of the our list. It is a full time job staying on top of the changing material prices and due to not keeping up on this I believe this is where we failed and the miscommunication took place. I am currently working on fixing this issue. I do not want you to feel you were lied to or taken advantage of and would like the chance to speak with you again and hopefully be able to fix this. Thanks again.

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  katie foster

  5.0

  Had a leak in our downstairs closet, and it was in a weird spot so I called Bob Larson plumbing. Corey came out early and helped me find out that the leak was coming from a hole in a copper kitchen pipe. He was very knowledgeable, dedicated, and and once the problem was found quick to fix it. He also recommended me a good team of restoration guys to fix the water damage that was done. Will definitely be calling them for my future plumbing needs.

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