bluefrog Plumbing + Drain of Richmond
Whitepine, Richmond, VA

bluefrog Plumbing + Drain of Richmond Reviews

4.2 stars based on 19 reviews

Featured Comments:

• S

  Stephanie Funai

  1.0

  I do no recommend! I called Blue Frog in early October 2021 for a back up issue. They were pretty prompt in sending out the plumber for the initial visit. All he did was come & look under the house. Then he tells me he’s has to come another time to do a clean out to properly diagnose the issue. The clean out would require the utility dept marking the water lines. He tells me it should take a week for the utility person to come out. I wait a week. Hear nothing. Call the plumber, he forgets who I am. I don’t think he even contacted the utility dept. I contact the utility dept & request them to come out. They come the following week & mark the wrong lines. Call the plumber back & now he calls them to come out. FINALLY!! It took him two weeks to do what he initially said he was going to do. This is only the beginning. So many calls made to this plumber unanswered or not returned. Meanwhile I have a back up therefore I can’t properly use the toilets, shower or wash clothes in my home! Eventually he has another employee from Blue Frog to come out to dig for the clean out. Then the next day another employee comes to perform the clean out but tells me they can’t because it’s full of water which indicates the tree outside is causing the issue with the pipes. This is going into the fourth week!! He tells me next week they will excavate, replace the pipes & issue will be solved! Here we are the fifth week! The plumber & three employees from Blue Frog come out to dig. They show up around 10am & leave around 3pm. They tell me if it rains the next they’ll come back another day. It rained overnight but it is not raining today! I call the plumber & he tells me they have to come back tomorrow because they need a bigger machine. I ask when the pipes will be fixed & he says Monday. We will be going in a sixth week of working with this company!! Hopefully is actually fixed on Monday. One thing I can say if you work with this company expect poor communication, pushed back deadlines & no sense of urgency. That is my experience!

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  Response from the owner

  We are very sorry that you were not happy with our service. As we explained, weather is critical as we must ensure that the channel that we excavate remains clear - we watch the weather for precipitation before we can schedule. You may not have understood or we may not have explained the shortages on labor, materials and equipment but we had to schedule the equipment and the crew to dig which took longer than expected. And finally, we pull permits for jobs that require permits and there was a longer than expected delay in obtaining the permit; we do not begin the jobs until we receive the permit as that's the code requirement. Again, we apologize for your inconvenience. In a perfect non-Covid world, things get done much faster but in today's reality, we depend heavily on people and navigate the covid requirement and shortages.

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  Dave Van Aken

  5.0

  The worst time for a plumbing problem is Friday afternoon before a holiday weekend. But it happens. Blue Frog was able to book an appointment for me in the next afternoon, meaning my 86 yr old client wouldn't have to go through the weekend without her kitchen sink. Vaughn arrived on time, provided an estimate for the repair, and soothed an older woman's concerns with his professionalism, and personality. The repair took longer than expected, but Vaughn kept at it until the drain was clear and new piping installed. I recommend Blue Frog to anyone needs a reliable plumbing partner in maintaining their home's systems.

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  Trijay Vincent

  5.0

  I highly recommend Blue Frog Plumbing. I was so concerned about my sump pump possibly needing to be repaired or replaced. I spoke with Montana the first face of the company on the phone. She was so professional and personable. She really made choosing Blue Frog an easy choice. She immediately addressed my concerns about finding a honest, reliable and trustworthy company. Davis the plumber did a great job as well!! I know I sound like a commercial, but Blue Frog is the absolute best if you are looking for superior plumbing company. Sincerely, Mrs. Vincent

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