Blue Dot Services
Industry, Forest Hill, MD

Blue Dot Services Reviews

4.5 stars based on 2451 reviews

Featured Comments:

• M

  Michael Lambert (VWmike)

  1.0

  So after the winter, I've gathered that they lied once more. Im spending twice as much on natural gas than I was on a old Montgomery ward boiler.. I've varified that the gas price rising isn't the issue due to it being over $100.. this is with the heat set to 72,and 70 when away... Worst compnay, avoid like covid! EDIT. You may get a good install, you may not. This is my review….. Installed November, 9 2021!!…. So far it has been an unsuccessful install with electric being not plugged back in outlets not working after installation, two months later valves are leaking on my boiler heat doesn’t work, Felt misled the whole sales pitch. I regret spending the money here… 2 more visits and still haven’t fixed my issues. Pushing it on my house pressure is to high. But my 1974 Montgomery Ward boil never leaked….. so I’m Stuck with this company and no fix to a expensive system I had installed, avoid!!!!! 1-12-22 had another visit, found a new issue! Now it’s their install, interesting how everything keeps changing except for my side. I’m still waiting on this “fix” but won’t be very optimistic. I’m still continuing to deal with their lack of communications between me and the installers in their offices and install times and service fixes are a nightmare to wait

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  Response from the owner

  Michael, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Tamika, at 410-803-4278 so that we can address this matter further.

• L

  Lisa Foster

  5.0

  Professional service. Never a strong sales tactic when servicing. Explain issues and options to resolve. Equipment is great and just needed the first unexpected fix after 5 years. Due to environmental issue. Scheduled maintenance is great and inexpensive. Our tech Dayson has been so professional and efficient. Would recommend based on him alone but entire company is nice

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  Response from the owner

  Thanks, Lisa, for taking the time to share your amazing feedback! We are pleased to hear about your great experience with Dayson. Thank you for choosing Blue Dot Services!

• D

  David Lloyd

  5.0

  Technician arrived during the time frame. He was courteous and efficient. He entered our home wearing a mask and immediately put on the shoe coverings. He went to the unit after turning up the thermostat. He removed the filter, showed it to me and asked if I was aware of the air scrubber attachment which he recommended. I informed him we were getting the ducts cleaned and would consider a unit after having them cleaned. He showed me where the unit would be placed when we decide to get it. After checking both the inside and outside units he reported we were in good shape at this time. He asked if I had any questions, got my I gi for the receipt to be emailed to me, and asked if I would complete a survey.

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  Response from the owner

  David, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a Blue Dot Services customer!

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