Bill Smith Plumbing & Heating
Broadway, Englewood, CO

Bill Smith Plumbing & Heating Reviews

4 stars based on 81 reviews

Featured Comments:

• C

  C Wang

  5.0

  Couple weeks ago our water pipe busted and flooded our basement. We called bill smith plumbing towards the end of the day and they sent a technician out right away. The technician, Dylan, arrived within 30 min. He was professional and very skilled. He found the busted pipe right away and only had to cut less than 2 square foot into our dry wall. He fixed the broken pipe within the estimated time and gave us recommendations for what to do/not to do to help prevent similar issues in the future. We’re not experienced with pricing but it seemed very reasonable for the amount of work done and urgency of request. We’re so thankful to have found bill smith plumbing and will be using them for any future work needed.

• A

  Anthony Walcher

  1.0

  No pricing transparency! Dripping drain cap which was repaired in 5 seconds with a rubber gasket which the repairman found next to my pipe valve....was charged $115 which I was then informed is the minimal fee. This minimal fee was not disclosed prior to the visit. I had believed it was a visit for a free repair estimate as I had also scheduled Southside Plumbing and Plumbline to come by as well in order for me to comparative shop what I thought would be an expensive repair (which it turned out it was). Bill Smith Plumbing happened to be the quickest to schedule (which was good) but their pricing transparency was horrible...Beware!!

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  Response from the owner

  Thank you for your review valued customer, It looks like you might have how we charged confused with the other companies you called out, as we do no allow free estimates on service related work, only remodels and replacements of furnaces, A/C, boilers, etc. In this case, our technician was honest, and did what was only needed, instead of selling you something you did not need, but already had, and could not find yourself. Plumbing is not free, we still need to pay our technician for coming out, even if it was an easy answer this time. I am glad out tech took the time to look around and find what you needed, and went ahead with the fix. The average cost to replace the entire valve is (range) $250 to $350. I we were not honest, we could have set you up for a new valve, at more money. In the long run, we saved you money, by doing this work, at our minimum. Thank you for allowing us out to help you.

• J

  John McDonnell

  5.0

  Prompt, professional and cost came in under estimate. Dylan was wonderful. Scheduling was easy. No wonder they have been in business 40+ years. Highly recommend.

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