Big R Stores - Dumas
Dumas, Dumas, TX

Big R Stores - Dumas Reviews

4.3 stars based on 107 reviews

Featured Comments:

• K

  Katie

  1.0

  Nothing is priced until you check out & then hold your breath because it’s extremely over priced! No customer service skills at all! They asked if we had a reward phone number we would like to enter and then had no idea how to sign us up for that said that they would have to get their manager! Absolutely unbelievable!

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  Response from the owner

  Thank you for your review, Katie. I am sorry you didn't receive the service you were expecting. If you can please reach out to us at [email protected] with your contact information we would appreciate a chance to follow up with you! -Big R

• k

  kenny smith

  4.0

  Bought a dewalt chop saw on Saturday, it didn’t work. Tried to take it back on Monday, they don’t do returns on power tools. The manager was extremely rude, none of the employees are helpful. Best go somewhere else, like Gebos in Amarillo or Dalhart or a Tractor Supply also in Dalhart or Amarillo. I will not do business with Big R until they have a turnover in management. UPDATE. Store got a new manager Mr. Stidger, he took care of the problem professionally and courteously. Also Sara was nice and helpful. This is a nice change for the Dumas store.

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  Response from the owner

  We're sorry you didn't receive the service you deserved at our Texas location store. We are always working to improve and will inform management at that location about your concerns. We hope to see you again soon! - Big R Team

• S

  S P Fletcher

  3.0

  Great chain store. Very familiar with Big R. But an embarrassing bathroom and rude wanna be “cowboys” here at this one. Watch your 6 even if you’re from somewhere similar/ country.

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  Response from the owner

  Thank you for your review, S P! We are always working to improve and will inform management at the Dumas store of your concerns. Come back and see us! - Big R

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