Biagi Plumbing Corporation
Grandville, Gurnee, IL

Biagi Plumbing Corporation Reviews

4.4 stars based on 30 reviews

Featured Comments:

• J

  Jane Lee Kempler

  5.0

  Biagi is hands down the best plumbing company. We used them for the first time when we lived in Chicago. Last year, there was a crack in our sewer line. We had one plumbing company come to locate the broken pipe. They said it was located in the middle of our basement. I had another company come out and they said it was under our basement but near the outside wall. A friend told me about Biagi and we had them come out to assess the situation. They said it wasn’t even under our home but under the sidewalk in front of our house. Which was the city’s property and responsibility to fix. If we didn’t use Biagi, our basement would have been a disaster, and to think about all the money we would have spent! Fast forward to last week, we had Jeff come to my parents to repair a leaky kitchen faucet and he even went around the rest of the house to make sure all the toilets and faucets were functioning properly. We had Jeff come to our house a few days ago to install a food disposal, do some repairs and adjustments in all of our newly remodeled bathrooms. Our GC’s plumber didn’t do the best job so we were confident Jeff was going to fix all our issues. He was punctual, clean, tidy, incredibly friendly, and very knowledgeable. They pick up the phone, they call you back and their scheduling gal is incredible as well. Zero ego. I will only work with Biagi moving forward. They are truly the best!

• R

  R M

  4.0

  Update: I got a call back from Manager Kirk, and he came up with a resolution that has made me very happy! I would give Biagi plumbing zero stars if I could. Poor service and the office staff is inempt. We had a leaky kitchen sink. Clearly we needed a new one installed. Biagi came out and spent less than five minutes in the house and agreed we needed a new faucet. He left stating the staff would text us a quote on three different faucets. When we did not receive any text. We called Biagi and were told they were “running behind”. Biagi also stated that they didn’t send quotes to a phone only emails. My email was on file as I have received other quotes from them. We never received a quote from them nor a phone call. Weeks later, imagine my surprise when I received a bill from them for $135.00. I had already given up on Biagi and hired another plumber install the kitchen sink by this point. The invoice stated that Biagi had sent me an email on 2/2 and 2/16. It was never received. In that time frame Biagi never called to check in. On the invoice it also stated that I was having a Kohler faucet put in. I never approved that. When I called Biagi plumbing about that invoice, they admitted that they sent the emails to the wrong email address. I was told that I was being charged the full $135 for the plumber just to show up for less than five minutes. Biagi has a poorly run front office staff. Zero follow up. This all could have been avoided it the staff had taken the time to make a phone call for an open work order. I am being charged for no service. In office or out. I will never use them again. Now I know why my neighbors don’t either. The manager Kirk is supposed to call me so far nothing. No follow through and lack of service, and yet I have to pay $135.00. If you look on Biagi’s website, it also says the first hour for water repair is free. See screenshot. Nowhere does their website say they charge for an estimate. On another note, last March we had an emergency issue in our basement. The basement was filling up with water. We called Biagi. They say they are 24 hours, they are not. We never got a call back. Absolute plumbing showed up within 45 minutes and found a solution immediately. Absolute plumbing works 7 days a week, 24 hours a day. They respond. Don’t waste your time with Biagi getting ripped off.

• c

  chief146

  5.0

  Biagi performed two great jobs for me, first replacing a sump pump (came out the same day when the old pump failed and the basement flooded). Then several months later, Biagi installed a battery back up sump pump (within a week of notification). The personnel were polite and knowledgeable and even gave me a little education on plumbing. Both pumps were installed neatly and the debris was cleaned up. Thank you fellas. Additional thanks to Kirk, who coordinated both projects, and Dennis, who came out to the house to meet me and thank me for purchasing the back up sump pump.

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