Benjamin Franklin Plumbing of Pittsburgh
Rochester, Pittsburgh, PA

Benjamin Franklin Plumbing of Pittsburgh Reviews

4.8 stars based on 71 reviews

Featured Comments:

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  Namsuk Bae

  1.0

  Benjamin Franklin made damages $1,771 but refused to pay for the damages - I had chronicle issues - sewage backup and toilet slow drainage. The 1st plumber from Benjamin Franklin went up attic no problem but the attic ladder was broken when he tried to climb second time. That made additional damages on the dry walls & door(see pictures). Even the 2nd plumber from same company could not understand why he tried to go up attic for the backup/toilet issues. The 2nd plumber did pin point the root cause, fixed the broken sewage pipeline under garage concrete, and I paid for $2,100. I am happy for figuring out the root cause but very upset for making the damages and NOT paying for that. After I got an estimate for fixing the damages, I sent an email to Benjamin Franklin requesting to pay for the damages $1,771 by unnecessary works but they replied me they won’t pay for that because the looking into the attic was a part of their works. I told them it was unnecessary work. Even if it was really related to the normal plumbing work, still plumbing company should pay for any client’s damages and that’s why plumbing company has the insurance of general liability and Workers’ Compensation Coverage. However, still refuse to pay for the damages. BIG sigh.... ————— FYI ————- General Liability As a business owner, you’re responsible for everything that you and your employees do at work. If something happens while you’re working on a client’s property and something in their home breaks or gets damaged, you’ll have to pay for the cost of repairs. Worse, if they’re injured, they may be able to sue you for the cost of medical treatments and other damages.

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  John Keith Hohm

  5.0

  After an initial sewer snake that provided temporary relief, they took only one no-charge return visit to identify that my sewer problem required excavating a broken buried house trap. They did that work as estimated and scheduled, including city inspection.

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  Joe Thomas

  5.0

  I was dealing with a broken toilet flange. They were able to come quickly, on time and the repair was done very well. Cleaned up after themselves.

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