barrieau oil co inc
Reed, West Hartford, CT

barrieau oil co inc Reviews

3.5 stars based on 23 reviews

Featured Comments:

• R

  Robert Burke

  1.0

  Had an oil tank replaced with this company in August. The first time the heat was commanded on ( in late October) the heat did not come on. A weekend call was placed and a technician came out very quickly and was able to identify and rectify the issue within an hour. Apparently the fusible link at the tank was left off. I then I received a bill for this service, of them correcting their mistake, and I called to ensure this bill wasn’t sent on accident. After walking a couple people through my scenario I had, who I believe to be the office manager tell me it was not their problem, that they could never make a mistake like that, and that someone else went down there and closed it after the job was completed. People make mistakes, it’s how you recover from mistakes that keeps customers coming back. This was a 250$ bill that cost you a long term, multiple unit customer. I’ll be taking my business to Viking

• C

  Chris Garrity

  2.0

  Barrieau replaced a boiler in my home. The installation was done quickly and professionally. However, in the months following the installation, the connection between the oil tank and the oil lines installed by Barrieau developed a leak. I called Barrieau to request coverage under warranty. The quickly sent a technician to evaluate the leak. He very quickly stated that it was not related to the installation and charged for a service call. I disagreed, stating that no one had touched that part of the system other than their company but was told quite abruptly that it wasn’t going to be covered by warranty. Months later, following a home inspection, it was found that one of the heating registers in the home was not producing heat. Again, I requested Barrieau to repair the system and requested coverage under warranty. It was determined that the heating register had not been properly bled of air and needed to be done properly. I stated that the heating system had not been touched since their install but again was denied warranty coverage. Both of these issues were the direct result of their improper installation of the heating system. Their lack of support and accountability for the system as well as their rude customer service, even after choosing to spend thousands of dollars on a major purchase from their company, was extremely disappointing. I would not recommend doing business with this company. Although their prices were good and basic installation seemed fine, their support and customer communication following the service has been a terribly frustrating experience.

• J

  James Bechard

  1.0

  Salesman did not show up or call for our first appointment. I called the main office and I rescheduled. Salesman came out and was supposed to give me quotes for high efficiency and cast iron gas boilers. Four days later I received estimate for the high efficiency - 30% higher than other estimates I received. It has been 11 days and I still don't have the estimate for the cast iron boiler. I texted the salesman 4 days ago- no response.

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