Ballard Plumbing Heating & Air Conditioning
Baseline, San Bernardino, CA

Ballard Plumbing Heating & Air Conditioning Reviews

4.9 stars based on 456 reviews

Featured Comments:

• r

  rachel challenger

  5.0

  Ballard has been our plumber for almost 10 years! They are always so kind and professional and only provide quality work. We’ve never had an issue with any of their work, always top notch! Whenever we have an issue they answer right away or call back within 5 minutes if it’s a weekend! This visit Jordan helped us quickly fix a leaking gas pipe in our yard. He was prompt, courteous and assured me it would be an easy fix, which put me at ease. Thank you Ballard!

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  Response from the owner

  That is what we love to hear! Thank you so much for your continued business and feedback, Rachel. It really means a lot to us. If there is anything more we can do for you, please feel free to give us a call!

• R

  Ray Miramontes

  5.0

  Jordan was above great. He was on time and had the greatest positive personality ever. He replaced our toilet in our master bedroom. I just had major surgery last week and I’m not able to lift anything at the moment. Jordan, cleaned up everything before leaving and put the old toilet in the trash can and broke down the box and placed it in the recyclable can. He even took out the trash cans for me. I also appreciate the military discount. I have used Ballard in the past and have never once been disappointed. Thank you.

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  Response from the owner

  Thank you for the 5-star rating and your review, Ray! We truly appreciate it. We’re thrilled Jordan was able to give you the great service you deserve. Please give us a call if we can be of further assistance!

• K

  Kevin H

  3.0

  After researching several different brands of A/C units online and getting several estimates, along with speaking to Dennis about replacing our two 16 y/o York units (one was leaking and causing damage to our ceiling), we went with Dennis/Ballard and set an install date of 9/10/21. We chose to go with (2) complete Carrier 3-ton 16 seer units. Their pricing seemed reasonable when compared to others, and their Google reviews speak for themselves. I’d like to tell you everything went as expected with the install, however I can’t. Their crew of 5 showed up as scheduled and took the time to cover flooring and personal property to protect it. (appreciated) The removal of the old units and install of the new Carrier units seemed to go seamlessly, only taking around 6 hours from start to finish. Before leaving they cleaned up any mess they made, which was also appreciated. By the time they left our house it was cool both upstairs and now downstairs as well. I’m a do-it-yourself guy, who had done a lot of different types of construction work when I was younger. So, I know more than most. I decided after they left, to go up into the attic and check out the new units. I had been up there a lot over the past week drying out the insulation and making sure there wasn’t any additional leaking from the running unit. I noticed right away that the top of the NEW evaporative coil box they had just installed was crushed! Obviously, I wasn’t happy, I had just spent about $20,000 and they installed this? I had done online research on this unit, so I knew based on pictures there was some void area near where it was crushed, and it might not have damaged to the coil. However, they obviously made no attempt to pull the dent out, and it was on the edge where it connected to the air handler unit. There was NO way for there to be a proper seal of the two connected units regardless of how much tape they used. Why would a respectable company knowingly complete the install of a damaged product, without consulting their supervisor or me? Had I not traveled back up into the attic to check out my new A/C, the damaged unit would still be up there. Would this damage VOID the manufacturer’s warranty? Likely! What would have happened if 4 years down the road, I had to call Ballard because the unit stopped cooling. Would they have taken responsibility for that damage? I checked out the rest of the attic install, and everything else looked as it should from what I could tell. So, I went outside to check out the compressor units, and there I found that they had failed to strap down both newly replaced units properly. Obviously, not as critical as the coil, however, I was informed prior to installation, they would be. So, this just added to the frustration. I called Dennis right away and told him about my concerns with the quality of the work done at my home. Ultimately, insisting that the coil box be replaced, and the condensers secured. To his credit, Dennis said he would do whatever was necessary to make us happy. Had the coil been what it should have been, I’d have given Ballard 5 stars. But I have to be real, we spent a lot of money and deserved better than this. We have a 2-year parts and labor warranty, and I will update accordingly.

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  Response from the owner

  Hi Kevin, I am terribly sorry to hear about the experience you've had so far with the new system. Thank you for reaching out to us and speaking with Dennis to make things right. Your complete satisfaction is our focus and we appreciate you allowing us to resolve the issues you mentioned.

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