Baker Ray E Heating Plumbing & Cooling
Wilfong, Memphis, TN

Baker Ray E Heating Plumbing & Cooling Reviews

4.3 stars based on 15 reviews

Featured Comments:

• B

  Brad McKinney

  1.0

  Installed HVAC 10 years ago, called Aug 19th to renew service/maintenance contract and no response in 3 weeks. Totally unhelpful in selecting a new thermostat, only wanted to bash and say folks have issues. I was trying to get them to recommend a thermostat that I would buy from them. Will never give them another dollar of business.

• B

  Brian Proud

  5.0

  Have had Ray Baker Plumbing out to our house twice now, and both times they were fast, friendly, decently priced, and honest. The plumber could have easily convinced me that more work was necessary (I know next to nothing about plumbing), but he assured me that the problem was minor and easily fixed. HIGHLY recommended.

• T

  Teresa Adams

  3.0

  I've used them exclusively for 23 years, but they recently replaced a water heater for me and the entire experience has been a bad one. They cut a hole in my ceiling and didn't tell me they wouldn't replace it until after the new heater was installed. Then, when the office staff called to schedule the code inspection I was given a date and waited all day with no code inspector arriving. I called the plumber the next day and was told they called me (no call or message recorded on my phone) 2 weeks ago to let me know the code inspectors don't do water heaters on Mondays or Tuesdays (my appt. was on a Monday) and it was really hard to get an appointment made for an inspection. I called the inspector's myself and they laughed when I told them the excuse I was given and said that was absolutely false, they do inspections on water heaters Mon-Fri. So I asked if I could make my own appointment and cut out the plumber. They gave me the permit number and other information to schedule an appointment myself and I did it in under 5 minutes with no problem whatsoever. Needless to say, I will not use Ray Baker again. They lied to me and were inherently inept at the way they handled the situation. It's disappointing, especially after 23 years of good service.

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