Baker Brothers Plumbing, Air & Electric
Town, Mesquite, TX

Baker Brothers Plumbing, Air & Electric Reviews

4.9 stars based on 11120 reviews

Featured Comments:

• J

  Jeffrey Casey

  5.0

  I was referred to Baker Brothers from the remediation company that was cleaning after the failure of my Hot Water Heater. They came the next day, replaced the water heater. In making the appointment and going over the information with the service desk, I was given a quote and approved the work. They were on time the next AM quickly replaced the water heater, politely answered my questions and the work was thorough. I will definitely use them again if I need to in the future and recommend them fully.

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  Response from the owner

  Thank you Jeffrey for sharing with us your great service! We truly appreciate your business and are happy to hear you are satisfied with the services you've received. We look forward to continued business with you! Have a great day!

• U

  U R

  1.0

  UPDATE - i personally unscrewed the traps and found all toothbrush covers and replaced traps with no leaks. Took me 15 minutes (vs. the 2 hours i was quoted). I also found a replacement drain cover ($22 on Amazon). Solved my own problem. I would have been happy to pay Baker Brothers if they were just genuine and honest. $800+ quote for 2 hours of work to clear two drains is INSANE. Like i said, take your business elsewhere. Original review: I had a technician named James come out today with Baker Brothers and had him look at our master bathroom double sink vanity. We had to remove our pop up covers and need them replaced but unfortunately until we found a replacement we accidentally dropped 3 plastic toothbrush covers down the drain. I was looking to have plumber remove traps grab them and reattach and if possible provide us with new pop up covers (which the dispatch said they could definitely do). James came out and shared that plumbing was done incorrectly and that we should have the whole thing gutted and redone. Well we've lived here 3+ years and prior owners never had any issues, were good, we just need the plastic covers removed and new covers. Well James spent an extra 30 minutes sitting down writing up crazy quotes for stuff I continually told him we weren't interested in. He wanted to charge us a minimum of $800 to remove traps, snake the drains, and reattach. I said "well if we remove traps and find three plastic covers, there is no need to snake the drain" and James replied by saying "No, I do the job the right way, I'm not a handyman". So when does fixing the problem I am looking to fix turn into a job that you want to do that adds no value to me as a customer. I understand there is no warranty on customer owned parts, and that it may leak, I'm not asking you to snake the pipes or install new pipes...! James had some serious attitude and even after repeatedly telling him we are not going to repipe or do any extra work he sat in our bathroom writing up pointless quotes for $2,400+ because he said he had to give us those quotes. I text the same photo attached to this review to my uncle in CT who is a licensed plumber and he advised it should take 30 minutes to remove the two traps and put them back on. Why is James quoting me 2 hours and $800 minimum. This guy was extremely unprofessional and unethical and I do not plan on giving any business to Baker Brothers down the road.

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  Response from the owner

  Hello, thank you for letting us know about your service experience. We aim to make sure all our customers have the best experience possible. Please call us at 214-324-8811 so we can discuss your customer experience.

• A

  Ann Schmidt

  5.0

  Andy and a team of four great guys installed LED lights and redid all the outlets in my home and fixed some items wired incorrectly from the previous owner. The team did a great job and I’m very happy with their service. All of the team members were very friendly and definitely knowledgeable about their area of expertise. They worked hard and fast and cleaned up the house after they finished their work. They were also very helpful about answering my questions. I also liked that they spoke highly of the company they work for which to me says a lot about a company if the employees are happy and that they feel treated well. I highly recommend them.

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  Response from the owner

  Wow, Ann! We certainly appreciate you calling us to your home and then taking the time to leave such a great review for your technician, Andy! We are thrilled to hear he provided such great service and will pass this along to our team!

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