B. Carlson Heating, Air Conditioning & Plumbing
Alameda, Albuquerque, NM

B. Carlson Heating, Air Conditioning & Plumbing Reviews

4.7 stars based on 381 reviews

Featured Comments:

• J

  Janet Philippsen

  5.0

  Our outdoor faucet had a leak so I called B. Carlson but they couldn't get me in for several days. The receptionist put me on a priority list, and I got a call the next day. I was very happy when Tony and Ash showed up at our home to fix the leak and replace the faucet. They were very professional, and they kept me informed every step of the way. They were two of the nicest guys and very helpful to me. I was thrilled with the results. I would recommend B. Carlson for any of your plumbing needs.

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  Response from the owner

  Thank you Janet for this 5 star review ! We are happy to hear that we were able to get you taken care of sooner than your scheduled date! Tony and Ash are both great plumbers and take pride in their work ! We are happy to hear that took great care of you! Please call or text us for any future heating cooling or plumbing needs at 505-883-1379.

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  Ihab El-Kady

  5.0

  Christian is the Tech that came to fix 2 combo units that stopped heating. He was courteous on time and explained clearly my options. One of the units was extremely old; with no wiring diagram available online, yet he persisted and successfully wired it and got it to go! Didn’t try to push anything on me, did what I asked and was just great and pleasant to deal with . I would recommend him to all my contacts. Great job!

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  Response from the owner

  Thank you for this 5 star review ! We are happy to hear that Christian did such a great job! Please call or text us for any future heating cooling or plumbing needs at 505-883-1379.

• L

  Leslie C

  3.0

  I noticed my water bill quadrupled in one month and also my neighbor noticed icing near his property so we figured it must be a pipe leaking. I called and they were able to get someone out in a couple days to diagnose the problem and recommended a copy to pinpoint the leak to avoid unnecessary damage to my property. Within a week, Tony repaired the leak and so far life is back to normal. I am updating my review after a couple days and lowering the score because I am noticing some concerns regarding the work that may not be resolved for a couple months. After resuming normal water use I'm starting to hear knocking in my pipes again, so I'm not sure if the issue is resolved. I will have to see my next couple water bills to see if it goes back down to normal. I am calling to ensure that this work is guaranteed. I would recommend anyone to price compare before making a decision. Prior to work being done, I was not aware of the cost of service and experienced sticker shock. After talking with my neighbor who is a plumber I have learned an expensive lesson. The padding of my bill, which included over $1000 charge for a "two man job" was totally ridiculous. This is a word of warning.

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  Response from the owner

  Leslie, we like to be transparent so we list that on the estimate where other companies may hide those fees. We do offer warranty as well for our work , if we need to return to review we will be happy to do so. We have been in business for 50 years with thousands of satisficed customers so we were saddened to see that you changed your review! If we can do anything to help with this please reach out to me at 505-975-3420. I do understand you want to see how the water bill goes for a few months, just know we are here to help.

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