Auteillo Plumbing & Heating
Starline, Cranston, RI

Auteillo Plumbing & Heating Reviews

3.7 stars based on 15 reviews

Featured Comments:

• L

  Lawrence Labadie

  5.0

  I've used this company several times and the experience has been excellent they responded quickly and repaired my water heater. I have confidence in this company and see no reason to use anyone else.

• R

  Raymond Filippone

  5.0

  Very responsive, very professional. Resolved my problem with steam heat radiator and discovered unexpectedly low gas pressure causing low furnace performance. Responded quickly to my problems, understood my urgency. Highly recommend

• J

  Jeff Bouchard

  1.0

  EDIT: This story speaks for itself. It stands to note that the owner felt so threatened by this review that he went back and invented a bogus schedule and unbelievable story about GPS tracking to try and make himself look like less of a heel. I am not mistake about the times I mentioned. And the fact of the matter is that this plumber could not handle setting up an extremely simple well pump. The water in my house completely shut down 24 hours after I had major surgery, creating a major a emergency in my home. Autiello thought it wise to send a clueless/newbie apprentice to take care of this emergency - after 6 hours of screwing around, the owner of Autiello Plumbing instructed his apprentice to walk off the job, claiming that it was too difficult for him to complete. I had another plumber come out 20 minutes later, and it took him less than 30 minutes to fix the plumbing. This plumber sent an apprentice to work on my plumbing. The apprentice stayed for over 6 hours at my house, almost until midnight... on a Saturday. This man's attitude and communication were deplorable. It was obvious that he had no idea how to install the replacement equipment he needed for the project, as he called his boss every 10 minutes for hand-holding instructions throughout the entire 6 hours he was here. Do not use Autiello plumbing for anything. They can't handle the simplest of projects.

  ---

  Response from the owner

  Jeff, we did send a plumber out to your emergency call. As we completed two other separate service calls at your home just a couple weeks prior, it seems you had been satisfied to call us again. The tech arrived at 4:51 (GPS tracking). The tech did call me (the office manager, as the owner was not reachable that day) and explained that you had a well system issue. I did advise him to let you know that we do not work on well systems. He did state that you kept pleading with him to try to fix it, because you had two kids and just had surgery. Upon your request, his assessment was that it was the pump. He went out to locate a pump at 5:13. He arrived back at 7:11. The Tech replaced the pump, but there was still a well system issue, as there was running water, but not much pressure. I did text the contact information to a well company at 8:53 and the tech tried to give it to you, but was being verbally abused at the time. The Tech was never informed to walk off the job, but went out of his way to try and assist in a field that you were aware that we do not work in. The tech left at 9:19. (Hardly almost until midnight) He spent 2 hours at your house and 2 hours acquiring a pump. After that, there was not much more that he could do, again, we are not a well system company. I have been nothing but accommodating each time we spoke. It would have been nice if you called and spoke with me, rather than leaving a deceptive post and a threatening message that you and your father were going to destroy the company that I work for and not pay any of your three bills. Sorry for your troubles. I would have been more than happy to rectify what I could have.

More reviews (2)