Atlas Plumbing & Heating Co
Hines, Dallas, TX

Atlas Plumbing & Heating Co Reviews

4.5 stars based on 175 reviews

Featured Comments:

• S

  Sean Conley

  5.0

  Needed a Gas Line added to the kitchen. I was presented with a couple of options, and we looked at them both. The construction of the house precluded the interior extension - it would have required extensive renovation at a considerable expense. We chose the exterior route, knowing that it would involve excavation of a trench. The price was very fair, and in line with other quotes we received. I was very impressed that I received confirmation from the owner, and the work that was done was excellent. Super impressive!

• B

  Bob Friesenhahn

  3.0

  Atlas Plumbing & Heating installed a new condensate drain line for our air conditioner system. For the initial service visit we were lead to believe that actual work would be performed, but the two people who showed up just looked around, described possible solutions which were unacceptable to me (e.g. dump the water onto the grass), and then charged us a quotation fee to cover the cost of the visit. I discussed the work with the owner of the company and what he described to me was much more agreeable and would meet code requirements. After we agreed to the stated cost (very high!), two workers showed up and installed the new condensate line. The proposal said that the condensate line would be attached to the air conditioner, but the workers did not know how to do that (due to system-specific plumbing) so a lesser charge was agreed to, and we used our normal AC repair company to do that part. The difference we paid our AC repair company to finish the work was very similar to difference in the reduced charge. The workers were clean and tidy, and the people who did the work seemed to be very dedicated. The team leaders seemed reasonably well educated and were easy to talk to. The condensate pipe which was installed appeared to be installed as expected. After the work was done, we learned that one of our AC ducts near where the work was performed was totally destroyed. There was mention about damage to ducts at the time. Cold stinky air (almost like a sewer) blew in through the duct all night. The stinky duct is now blocked with a towel. Destruction of the duct was confirmed by our AC company, so now we need to pay an AC company to replace the duct.

• N

  Nina Atkins

  5.0

  We needed to replace the main water line to our house due to a leak and after finding the leak, discovering the water pipe used originally had been recalled in 2020. Atlas was very accommodating in scheduling someone the same day we called to come out and look at the work we had done to find the leak and give us an estimate on how much the job would be and how long it would take to complete. Eddie and his partner texted to let us know when they were on their way and were very professional and helpful. He provided options for us to consider and also gave us his recommendations. He answered our questions and provided us with contact information for a finance company before he left, when we requested it. All communication and quotes were clear and in text or email so we were able to go back easily and reference them. Atlas called back the next day to check and make sure we had received all the information we had requested and to see if we had any additional questions. I will definitely recommend Atlas Plumming to anyone looking for quality plumming services from friendly, professional individuals.

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  Response from the owner

  Nina, thanks for the nice review!

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