Atlantic Plumbing, Heating & Air Conditioning, Inc.
Copeland, Hampton, VA

Atlantic Plumbing, Heating & Air Conditioning, Inc. Reviews

4 stars based on 86 reviews

Featured Comments:

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  Heather Steinmiller

  5.0

  We've been with Atlantic for over 15 years, and they've never let us down. Our technician Shawn is awesome - friendly, courteous, and professional. The receptionist, Jennifer, always keeps us updated on everything - technician arrival time, yearly service reminders, etc. She listens closely and is very caring. We are extremely happy with everything they've done for us over the years. Highly recommended!

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  Response from the owner

  Ms Steinmiller, Thank you so much for the excellent review and recommendation! We will share with Shawn, Jennifer and the crew. We're honored to have earned your trust as your home service company.

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  Zoell Wollin

  5.0

  Updated Review- After miscommunication about what exactly a free estimate we received an apology. It was appreciated. So our A/C unit was pretty old and we could have did a quick fix for about 800 bucks but we decide to just replace everything. They worked fast and professionally. We were contacted by the owner multiple times to make sure everything was fine or if we needed any questions answered. Very great service and we appreciate their hard work. They also do Military discounts so that was nice too. I have the names written down at home, I'll update my review with names later.

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  Response from the owner

  Mrs. Wollin, Thank you for bringing this to our attention and for you honesty regarding our service. We strive to provide excellent service - whether on the phone or at your home and apologize if you were not quoted beforehand. WE look forward to the possibility of serving you again and in doing so, hope to earn your positive review. Sincerely, Tom Hartman Owner & Operator

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  Edith Ramirez

  1.0

  We called this company out to give us an estimate on two plumbing jobs we needed done. 1. To be connected to city sewer and 2 to fix a vent issues in our two back bathrooms. I explained what i needed done before I made the appointment. They didn't tell me that I needed to have the city mark where the tap was before they would give an estimate. Even though we basically we knew where it was. I Made an appointment which they did show up to. But then we didn't hear from them. I called a week and a half later. The guy on the phone was very rude and told me he can't give us an estimate until the city mark where the tap was. I told him ok it has been mark and asked when were they going to send someone out. He told me they would call me. A week later thinking maybe they got busy i called again. The lady on the phone had no idea what I was talking about said the owner is out doing estimates and would call me that day. Did that happen nope, I even waited a extra day before I called back. Once I did the lady said the owner is the only person you can talk to. She said she did give him the message and would text him that morning to call me. I still didn't hear from them. I am done trying to give this company my understanding and my business.

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