At Your Service Plumbing
Ave, University Place, WA

At Your Service Plumbing Reviews

4.9 stars based on 411 reviews

Featured Comments:

• K

  Karen Ramage

  5.0

  I had two leaking hose bibs replaced and a new water line installed for an ice maker. Tyler did a great job of explaining how he would take care of the issues and went right to work. He worked quickly and tidied up any mess when he was done. He was professional, knowledgeable and friendly. If I have any plumbing issues in the future, I will use At Your Service Plumbing again. I am very happy with the service I received. Thank you, Tyler, for a job well done.

  ---

  Response from the owner

  Karen ~ Thank you so much for your five star review!! I'm happy that Tyler was able to address each of your challenges and perform the work to your satisfaction! Please let us know if there is anything we can assist you with in the future! Best Regards, Elizabeth Bell, client care representative

• S

  Seth Hunthausen

  2.0

  This review is strictly in regard to their estimate and bidding practices. I am in the process of remodeling a single bathroom in my home. I wanted to work with a local company and waited over a month to have At Your Service Plumbing come out for an estimate after getting bids from a couple of larger companies. Matt came out and was very thorough and professional. He took his time and I believe they would have provided quality work based on my interactions with him. After assessing my situation and writing out a bid I was handed a bill for nearly $500 after tax. I was told a good portion of this would go towards the job if I were to hire them. I really wanted to work with a smaller local company but their bid was a couple grand more than the other two bids I had received. This business practice seems intended to essentially strong arm the client into moving forward with them. In my case, I decided to cut my losses with a half a grand out of pocket.

  ---

  Response from the owner

  Seth - We took some time before replying to this review so we could speak to you directly and address your concerns. However we have been unable to connect therefore I felt we should address your thoughts here. Thank you for recognizing Matt's care in getting you the information you requested. I am confused about why you were not aware of the investment at the end of the appointment because you had signed off on it prior to Matt beginning. I know sometimes we are giving a lot of information so I apologize if the communication was not clear. When we do an estimate of this nature we do spend the time to enter your crawl space and be sure we can do everything needed for what you are requesting. I understand the investment we provided was higher than the others and you will choose someone else. Mainly I want you to know we do stand by our 100% satisfaction guarantee and would welcome an opportunity to connect you with your plumber, Matt to discuss how we could provide it for you. Kind regards, Kathy Thaut, owner

• R

  Robert Brown

  5.0

  Brett arrived in a timely manner, got right to work with evaluating the cost, which he presented to me. It seemed expensive, but when you have a leaky shower, it is worth it. He worked on repairing the faucet, had to leave to get parts, returned and had it finished within three hours. He was diligently, respected my home, and the shower faucet handle is fixed completely with no leaks. Excellent!

  ---

  Response from the owner

  Robert ~ Thank you for the five star review! I'm so happy to hear that Brett was able to address your leaking shower faucet! There is certainly a cost to having a licensed, bonded and insured professional plumber in your home and I'm grateful you found value in Brett's protection of your home as well! We appreciate the opportunity to serve your home! Grateful, Elizabeth Bell, client care representative

More reviews (2)