Aspinwall Plumbing & Heating LLC
Washington, Quincy, MA

Aspinwall Plumbing & Heating LLC Reviews

4.7 stars based on 424 reviews

Featured Comments:

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  P Mac

  5.0

  We called Aspinwall to repair our heating system. The issue was the circuit board. They had to secure the part. Two techs, Jake and another guy whose name I forget, arrived and replaced the board. They did a great job. They arrived when they said they would. Both were very knowledgeable and explained the situation clearly so I knew what was going on. Most importantly, they fixed our heat on a bitter cold day. Updated review: we called Aspinwall for another issue with our heating system. Danny and another tech came this afternoon. They were here most of the afternoon double and triple checking everything to make sure the system was running as it should. They ended up having to swap out a couple of parts, one of which was under warranty. Both were really professional, very polite and very knowledgeable about the job. I would recommend Aspinwall to a friend.

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  Response from the owner

  Thank you for the 5-star review. For all your plumbing, heating & cooling services - Call Aspinwall! Thank you - Chris Mazzini - Owner

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  Mary Verrochi

  5.0

  I have used Aspinwall Plumbing for 19 years, mainly for annual heat pump maintenance. EVERY time, without fail, I received top-notch service. The technicians were knowledgeable, reassuring, patient and friendly. I am the type of person with a lot of questions, and the technicians did a terrific job translating mechanical complexities into layman's terms. Today, I had my hot water heater replaced by Tommy R. Once more, an Aspinwall technician arrived promptly and proceeded to confidently address the task at hand. Tommy also had a friendly demeanor and answered my questions despite being on a tight schedule. I also want to commend the administrative staff, especially Kathy. She was patient, kind and knowledgeable. Same for Diana, whom I communicated with in the past. More positive feedback: this past May I needed to have my central air looked at, as it was oddly blowing hot air despite being on the "cool" setting. Although my heat is working fine, the unit is extremely old and the technician Jake determined that the part that toggles the heat setting to the air conditioning was corroded. Since the unit was so old, the intricate part was not available from the manufacturer. He escalated the case to the service manager...I am not sure, but I think his name is Gene. A few days later Gene called me and broke the bad news: numerous calls to different part suppliers yielded nothing. Essentially, it was either 1) replace the whole unit to the tune of 10K or 2) swelter. I am a hot-weather lover with a very high heat-tolerance, so I chose option 2. However, he offered suggestions for me. I ended up buying a hyper-charged Vornado fan that more than adequately kept me cool at night. In sum, Aspinwall has been in business as long as they for a reason: GOOD, CUSTOMER-FOCUSED service. Thanks! Mary

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  Response from the owner

  Thank you Mary, we feel truly blessed to have customers like you - thank you for taking the time to write so much about our company. This is why we are in business, to help customers like you. We appreciate you being a loyal customer for so long! Thank you - Chris Mazzini - Owner

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  Kathleen Pollara

  5.0

  I recently had baseboard heating installed and my furnace serviced by Aspinwall Plumbing. Tommy was very professional and knowledgeable. He explained everything that needed to be done and gave a very fair estimate. I was very happy with the work he did and would highly recommend him.

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  Response from the owner

  Thank you Kathleen, we appreciate the 5-star review. Aspinwall is here, ready to help our customers, for any plumbing, heating or air conditioning services. Thank you - Chris Mazzini - Owner

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