ARS/Rescue Rooter Plumbing Sewer Drains
2100, West Valley City, UT

ARS/Rescue Rooter Plumbing Sewer Drains Reviews

4.8 stars based on 1886 reviews

Featured Comments:

• S

  Shauna

  5.0

  The drain in our basement overflowed while running the washing machine. I called 2 other companies first but one couldn't come for 4 days and the other until the next morning. We then contacted ARS around 3 in the afternoon and they sent someone out that day, which was phenomenal. It turned out to be a tricky problem as there was a clog in one of the toilet lines and it took the tech some time to diagnose that. And then once he did, it took quite awhile to unclog it and then he needed a part, and headed out to get that. So....it wasn't finished until 9:30 p.m.! That was frustrating, but also amazing, that Daniel was willing to stay that long and work on it. He was committed to getting the job done and was absolutely polite, respectful, honest and hardworking. The price was very reasonable and even though it kind of put a damper on our Valentines Day, it was fantastic to have the problem solved the same day, by a great worker, for a good price. I also appreciated that I received a text confirming the appointment after I made it by phone and then received a call 30 minutes before the tech came. All in all, a professionally sound and trustworthy experience. Give them a try:)

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  Response from the owner

  Shauna, thank you so much for a great review. We work hard at ARS/Rescue Rooter Plumbing Sewer Drains to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!

• B

  Barry Urry

  1.0

  I had them come out to clean my main line. It is a 200ft run. They got 35ft in and said that I had a collapsed pipe that I had just poured a 100x20ft pad over. They wanted to set up someone to come replace the pipe. With the new 100x20ft concrete pad i decided to try unclogging it myself. I went to harbor freight and purchased a 50 drain cleaner and purchased 3 50ft replacement lines for it to extend it out to 200ft. It was a long hard day of work but 8 hours later I got in the full 200ft and my drain works great now. Saved myself $30,000 replacing the line for one day of hard work! Would never recommend them! The tech was lazy and didnt want to put in the hard work I did. Instead of telling me that hes lazy and would rather not do the work they tried to sell me a new $30,000 pipe! I smell a scam!!! I didn't call them because I was incapable, I called them because It was convenient! I wonder how many people have replaced pipes because they were too lazy to cut through the roots that were in them?

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  Response from the owner

  Barry, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Manager, Bryan, at 801-844-1923 so that we can address this matter further.

• K

  Kat Ivy McDaniel

  5.0

  Danny was very polite and friendly. He was thorough, and made sure to test all the lines, not just the one he was working on, to make sure everything worked properly. He got the job done quickly and professionally! Will definitely use this company again!

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  Response from the owner

  Wow! Thank you, Kat, for sharing how Danny was able to provide you with terrific customer service. We will certainly share your kind words with them. Thank you for selecting ARS/Rescue Rooter Plumbing Sewer Drains as your premier service provider.

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