Plumbers

ARS / Rescue Rooter Plumbing Sewer Drains
Switzer, Columbus, OH

4.5

(697)Check map

Phone:
+1 614-464-1111

Website:
https://www.ars.com/columbus?utm_source=SIQ&utm_medium=Listings&utm_campaign=Google

Address:
3050 Switzer Rd, Columbus, OH 43219

Hours:
SaturdayOpen 24 hours
OPEN NOW

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ARS / Rescue Rooter Plumbing Sewer Drains Reviews

4.5 stars based on 697 reviews

Featured Comments:

J
Joe Pro
1.0

I was given a price of $2,626 based on the premise that major changes would have to be made to both the cold and hot water lines, the relief valve vent pipe and the installation of a drain line for the new drip pan that is required with the installation, due to the slightly larger diameter of the new tank and the required drip pan. As it turned out, no changes at all were made to either water line other than the installation of a shut off valve in the cold-water line. The relief valve vent pipe was directed into the new drip pan and not to the outside as it should have been since the unit sits in an enclosed space. The new drip pan was installed but no drain line was installed, defeating the purpose of having a drip pan in the first place. After several phone conversations with ARS Recue Rooter and Lowe's, whom I went through for this service, I found out that ARS does not charge by the hour and that the price is fixed before the so called "estimator" even shows up. I was duped into signing what I thought was an estimate, but it was actually a contract. There were no physical papers, just this guy's pad. He never showed me anything on the pad. Very deceptive pricing and sales tactics. The entire job took 1 hour and 45 minutes. After several more phone calls ARS grudgingly consented to refund back to me $500, which I have not yet received.
Response from the owner
Joe, knowing this type of information allows us to improve our customer service experience for you as well as for our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Raychel, at (614) 255-4504 so that we can address this matter further.
M
Mary Bussard
5.0

Came out same day I called for an estimate and scheduled the job within a couple of days. Sam was our technician. He was very professional and completed the job promptly. He made sure everything was cleaned up and new tank was working. He explained the work he had done and took time to answer our questions. Would definitely use this company again!
Response from the owner
Mary, thank you so much for a great review. We work hard at ARS / Rescue Rooter Columbus to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!
J
Janelle Kozlow
5.0

At first it did not start well. I was referred to them by another company because the other company was not able to do it. We had a schedule for Saturday between 4 and 6. I made a call at 5:30 to make sure I was still on the list and the answer was yes and a tech would get ahold of us soon. No one called. I called about every half hour until about 8:30 just to find out our job was completed. But it wasn't. Someone did finally come on Sunday. They could not fix it. They had John finally come on Monday and he found the problem, Haley was very friendly on the phone and she made sure my problem was going to get resolved. She kept me informed on where John was at and what was going on. Nick and Mark came today and they were friendly and showed me what they were doing and explained everything to me. They did a wonderful job. Thanks to Haley, John, Mark and Nick, they made a bad experience into a good one. And will definitely call them again. Thank you so much for defusing a bad experience.
Response from the owner
Janelle, we are so grateful for your review. Thank you for taking the time to share your positive experience with us. ARS / Rescue Rooter Plumbing Sewer Drains strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS / Rescue Rooter Plumbing Sewer Drains!