ARS/Rescue Rooter Heating Cooling Plumbing
Centretech, Aurora, CO

ARS/Rescue Rooter Heating Cooling Plumbing Reviews

4.5 stars based on 1493 reviews

Featured Comments:

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  Donna Ricci

  1.0

  They installed my whole home humidifier approximately four years ago. I’ve had to call every season to have the system worked on. I called a different company one season and they said the saddle valve needed to be replaced so they emptied the water took it off and replaced it on my old water tank. I had a new water tank installed this year. I called this company back when there is no water coming through the system. Tech was twisting and turning the valve on the saddle valve a lot it ended at the tubing was clogged once you replace the tubing and put on a new saddle valve. Next morning I realize he did not empty the water and takeoff the old Saddle valve which is only four months old because this was a new piece of piping on the new water heater he instead installed a second saddle valve. I go into my basement the next morning and realize the old saddle valve but he kept cranking on was now leaking. He claimed when I called into the company that that saddle valve was already leaking. Which makes no sense then why is he charging me for a repair and leaving a leaking saddle valve and putting a second saddle valve on the copper piping? What type of repairs at then supposedly the first saddle valve was leaking he just left it and put a second one on this makes no sense. This company has really gone downhill! I ended up paying almost $200 for them to calls a leaking issue in my basement now that I’m going to now have to call a plumber to pull the copper piping and start over.

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  Response from the owner

  Donna, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Elva, at 303-418-0033 so that we can address this matter further.

• K

  Kimberly Figueroa

  5.0

  ARS was completely professional from the moment I contact them at 9pm on a Saturday evening to the time they had a technician out to my home at 8:30 the next morning - Chris, my tech, was amazing! He explained everything that he was going to do to diagnose the issue and then covered all of my repair options with a clear and understandable picture of the associated costs. He went through multiple areas of my home and took additional time to explain minor alterations that I could make to improve the life/health of my plumbing. I appreciate Chris’ patience with ensuring that I was happy before he left! I won’t hesitate to contact ARS for any future plumbing needs, prices are extremely fair and they were able to get someone to my home in a timely manner.

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  Response from the owner

  Kimberly, thank you for sharing your experience. ARS/Rescue Rooter Heating Cooling Plumbing strives to provide each customer with an exceptional service experience and we are excited to hear that Chris delivered! We appreciate the opportunity to come into your home and provide you with service. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS/Rescue Rooter Heating Cooling Plumbing!

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  Anna Agazio

  5.0

  I had a sewer back up & I called at 8pm, had a very quick response, she found an appointment for me between 8 & 12 the next morning! Mathew called to advise me that he is on his way at 9am. Mathew was excellent! He assessed the problem, explained it, fixed it, & cleaned up. He was very professional & courteous.

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  Response from the owner

  Anna, thank you so much for a great review. We work hard at ARS/Rescue Rooter Heating Cooling Plumbing to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!

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