Chain retailer stocking household tools, supplies & more (many family-run or independently owned).

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Ace Hardware

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All About Mowers

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AMP Electrical & Mechanical Services Inc, Macomb

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Arnold Brothers Heating And Cooling in Jackson, Macomb, IL | PlumbersNearby

Needing a new furnace for over 2 weeks now. In that time I've had to call them repeatedly to get them to just quote a price. Still waiting since Thursday for a call back.

Hi John,
We regret that you feel like you did not receive excellent service however we were surprised by this review. You called us on Jan 27th to report you had no heat. In less than 2 hours we dispatched a technician and provided you with a diagnosis. The next day on January 28th we provided you with options for a Carrier furnace. On Feb 1st we provided you with more options for a Comfort Aire furnace. Our comfort advisor Nick also worked with you over the course of a few days to secure payment arrangements through two of our finance partners. Nick has tried to reach you by phone to inquire how you would like to proceed. We have not heard back from you. As of today we still have the equipment in stock and can install immediately if you decide to move forward. Please give us a call at your convenience.

Can not speak about their technical service, but as someone who does sales full time their customer service is left to be desired. I called around beginning of June. Went to my house told me they were going to get me numbers. Called them 3 times over a 3 week period. Never got back to me. Being a rental house I had to go with someone else to replace my furnace and A/C paid straight cash and it was done within a week.

The repairman  man just played on his phone an tried to get up to but a new furnace  instead of repair  a simple switch had to contact Tolland in rushville  to get the part an have it repaired

Lucky Z,
We are sorry to hear that you had an unsatisfactory experience. Please note that our technicians work from their phones on every service call. The software on their phone is how they receive dispatches, create work orders, document diagnosis's, add notes and pictures of repairs to your account, look up pricing, take payments, and send receipts. Our technicians are trained to provide all options to include repair vs replacement. We apologize about any miscommunication that may have occurred. Feel free to call our office any time to discuss. We appreciate you giving of the opportunity to service your furnace and hope you will considering work with us in the future.

They arrived on time, laid down sheets as to not get mud on my floors, and were extremely polite. They came out and worked in the rain, and left my house without a bit of mud. Also quoted us about a $1000 cheaper than the first place we got a quote from, the second place in town wanted $80 just to do an appraisal, Arnold Brothers came out for free. Very happy with our experience.

Quick service. Knowledgable repair workers and very polite

Tyler did a very professional installation of our new furnace and central air conditioning system.  He and the entire company were very prompt and courteous throughout the entire  installation. Would highly recommend Tyler and the entire team for any installation and service.
Jeff Heaton

Bob Grainger

Terrible customer service. Had them come out for estimate on new furnace. Said would get back to me that day and four or five days later I still hadn't heard from them. After a call to the office he emailed me about 6 different models and estimates.I wanted to discuss the advantages and disadvantages of each model before purchasing and made a call to the office and stopped by the office and still never heard back from him. I I guess he thinks all business should be done over the internet instead of face-to-face that is terrible. I went with Hollister's in Macomb and was very satisfied thank you.

This winter our furnace went out. It was pumping out unsafe amounts of natural gas in the process of running. We shut it down and went an evening without it. My husband called arnold brothers first thing the next morning and they arrived within the hour.

For a little back story- our unit is huge and outside and has required maintenance every single year. It always gives us trouble. We have exclusively used another company in town for the last 7-10 years. And while they eventually got the problem fixed, it cost us an arm and a leg, lots of time, and stress. Not to mention it would break again shortly after!

Hank at arnold brothers came out and fixed our issue that morning. He was kind and considerate to myself, my kids, and our dog. He showed me pictures and different parts of the machine,  and explained what he thought to be our issue (something the other company NEVER fixed in all the years they were here) and what else he was doing with the unit. The cost was extremely low compared to what we had been paying for “simple fixes”.

So glad we chose Arnold Brothers , they were fast, kind, inexpensive, and actually got the job done!

Rented out a property near Avon to terrible people - as we found out years later.  They called for a thermostat problem and was billed for 1.5 hours for a thermostat problem? Really? a Thermostat Problem 1.5 hours from a guy named Tim?  Nearly a year and a half later we were billed and paid the amount owed yet still shows on my joint credit report as well as my business report as not paid.  You Were Paid in Full Brian Waller: Arnold Brothers is a joke of a company as far as billing and I highly recommend someone else, if there is someone else in flyover country Macomb/Bushnell, IL.

Excellent staff and customer service. My heater went out on the first day of cold temperatures and within a couple of hours a technician was there and had the furnace running within 20 minutes.

Arnold Brothers Heating And Cooling
Jackson, Macomb, IL

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Arnold Brothers Heating And Cooling Reviews

4 stars based on 37 reviews

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