Armstrong Comfort Solutions
Main, Butler, PA
- +1 724-789-9100
- 437 N Main St, Butler, PA 16001
- WednesdayOpen 24 hours
- OPEN NOW
Armstrong Comfort Solutions Reviews
3.9 stars based on 11 reviews
I have used Armstrong for both plumbing and heating problems and I am most impressed with both the quality of work the price and how fast I got an appointment. The workers are great . Brandon and Nathan who installed my heater were both kind, helpful and very professional. Even the customer service reps are very kind and helpful. I would not hesitate to use Armstrong Comfort Solutions again if God forbid I need help with any future plumbing or heating issues. If you want quality work and fast service,. Give these guys a call.
I rarely leave reviews, and I have never given anyone a negative public review. However, I feel this is a must. I had an issue in October upon moving into my new home I notice a leak in the ceiling beneath my kitchen. I called a few places, but Armstrong was the most prompt in coming out. While I do appreciate that, everything from that point on has been negative. The decision was to cut into the ceiling to see what was going on. This is understandable. However, no one ever looked closely at the shower, and it was believed that might be the culprit. The water was shut off to the house. The original plumber seemed a bit confused and had to consult with his boss multiple times. Maybe he was newer, and that is okay. That was the first visit. After not having water in the entire house for a week or so, we have a second visit. Since there was a lot of uncertainty, I was hoping they'd send their most experienced plumber. Nope. Anyways, they cut into the drywall again to check for leaks behind the shower. Nothing is noted, and it is believed to be the panel (knobs) for the shower. They were going to find the piece. End of second visit. After multiple weeks pass, they finally find a part. They send a screenshot of a piece and a website URL. They wanted us to order the part. However, there is no mention of what the piece is, and you cannot read the URL. We have now gone months texting and calling them letting them know we are glad to order it, but we can't tell what it is. We are ghosted via text, and no one calls us back. We finally have someone call back. No apology. I'm pretty sure they don't even know what the part is now. So, we have been unable to use the main bathroom for almost 4 months. The lack of responsiveness and urgency to get this job done is very frustrating. It is hard to find a good plumber. I certainly would not recommend this place.
Devin our furnace tech guy, was professional and very knowledgeable. He quickly resolved the furnace issue. He made his recommendation to us and checked and cleaned condensation drain. No pressure to do any other work in the future. He answered all our questions and was very helpful to us. This type of approach is why we will continue to use Armstrong Comfort solutions. I have already recommended Armstrong to several people. This was a Sunday emergence call. We could not be happier with response and performance. Thank you Devin and Armstrong Comfort Solutions.
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