Anthony Plumbing, Heating, Cooling & Electric
99th, Lenexa, KS

Anthony Plumbing, Heating, Cooling & Electric Reviews

4.9 stars based on 10770 reviews

Featured Comments:

• J

  John & Danielle Myers

  1.0

  A standard furnace maintenance turned into a broken damper, a furnace that wasn’t cleaned and/or plugged in. We went without heat for 1.5 days, had to take another day off work to wait for another service. The second service tech cleaned the furnace, showed me how all the wires were hanging & not attached appropriately. The first tech stripped out some screws, thus there was no way to appropriately connect valuable parts. The company is giving us the run-around. They refuse to replace the stripped out part unless we paid $1800. They are not responding to our demand to fix the damper (they said we would need to pay $300 for this repair). We eventually had to hire a different company for a second opinion. It made us sick to learn how badly Anthony was taking advantage of us! The reputable company would charge $1000 for the stripped out component and $120 to fix the damper. We are in a holding pattern, waiting for Anthony to respond and do the right thing!! This review is an attempt to protect future customers from inviting this terrible company into your home!! Don’t do it! They spend $$ on advertising & not training their techs.

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  Response from the owner

  Danielle, per our previous discussion regarding your tech visit and damper issue, we offered a resolve which was a fair and reasonable offer. However, you declined our offer. Please reconsider our resolution for the replacement and we can move on. Thank you!

• C

  Cassandra Felts

  5.0

  Did you know you can request a plumber from APHCE? I didn’t until today. Mark is awesome! I hope nothing else goes wrong, but I know Mark has our back! This toilet is prob over 50 years old!

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  Response from the owner

  We appreciate your positive feedback about your experience. We take pride in serving our customers!

• C

  Cody H

  2.0

  edit - After this review they did call me to follow-up and refunded the $99 service call as they said it should have been a free estimate for a replacement. They did seem interested in doing the right thing. Said they were having this issue with the web booking so be aware of that if you book an appointment online. original review below. I will say they had quick service. Used their messaging online at 9am and by noon had a tech out and he had a hot water heater in the truck ready to go. Beware they charge $100 service fee no matter what and this isn't clearly disclosed anywhere when I booked online other than a check box that repairs require a service fee (this wasn't a repair) and the tech doesn't tell you the cost when they arrive. They also don't take the fee off if you use their service. The quote was $2600 for a simple water heater replacement. Getting it done by a local plumber for less than 50% of that. Maybe that should be expected using a big box plumbing company but that seems insane for such a simple job. I called them out because I was ready to start one of those service plans where you pay monthly to have them service your equipment regularly they had a good plan but cancelled that idea after this quote. Lastly the tech that came out was so green he was going to have to have a supervisor out to help him which was going to delay installation and wasn't knowledgeable about options. So not sure the value in paying the extra cost for such inexperience.

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  Response from the owner

  Cody, we would welcome the opportunity to speak with you to discuss the review. However, we can not locate you under this name. Please give us a call at Anthony 268-4669 and we can discuss your service experience. Thank you!

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