American Service Company RVA
Green, Midlothian, VA

American Service Company RVA Reviews

4.9 stars based on 26 reviews

Featured Comments:

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  Rhonda Jones

  1.0

  This company was assigned to me by my home warranty in Dec 2021. During their initial inspection they advised the thermostat was bad and needed replacement. They said it will take approx 24 hours to get an response from my warranty co. Well it apparently took longer, I find myself calling them everyday for approx 3 days to get an update from them, which is unacceptable. When they finally got the part, they were quick in setting an appointment to do the install. Well after the install a day later the heating unit still doing the same thing as before. So I had to contact my warranty co and my warranty co had to send them back out. Well this time around this co said that the fan, fan motor and the thermostat wires needed replacement. This is so outrageous to me, how do you go from a thermostat replacement to a fan & fan motor needs to be replaced. I swear this company is attempting to milk my warranty company. Well lets fast forward to today (2/28/22) I still have no heat and the parts that were suppose to be shipped to this co was shipped to wonderland. I said wonderland because my warranty co shipped the parts to an old address of this co so now they do not know where the parts are. And when I voiced my frustration with this co and asked to speak with the owner the lady (sorry I did not catch her name) started yelling at me and told me that she is going to contact the warranty co and advised them they will not be performing the service on my unit. This co did not owned up to their mistake as far as their misdiagnose the 1st time they inspected the unit as well as giving the warranty co the incorrect address to ship the parts. They are horrible when it comes to keeping the customer in the loop of things (i had to call each day to get an update). And this company customer service skills stinks (had 2 ppl giving me different information as to what was going on). I truly hope that his helps anyone out. If you are not working with the warranty co DO NOT hire this co.

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  Laura F.

  5.0

  New to the area and new homeowner, so I contacted American Service Company RVA for some general HVAC questions and concerns. They scheduled me an inspection/maintenance appointment for the next business day and arrived within the first hour of a 3-hour window I was given. All of my questions were answered, and I was offered some options and information but did not feel any sales pressure about improvements/replacements. Overall, a highly positive experience and would call them again should the need arise.

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  Rendheer Joshy

  5.0

  I called American Service Company RVA after my home/appliance/systems insurance send me to them. They gave me an appointment the very next day between 9AM and 12 when I called the day before in the afternoon. The lady on the phone was very professional. They arrived right at 9AM in the morning and they introduced themselves, listened to the issue I had and very quickly narrowed down the possible problems, found the issue and fixed it right away. They explained what the issue was and how it was fixed. Next time, I will ask for American Service Company when I call the insurance company. Professional, Punctual, Friendly and above all showing empathy and willingness to help is what I would characterize this firm’s professionals as. It’s great to have a local business that we can trust and support.

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