American Rooter & Drain
Commercial, Caldwell, ID

American Rooter & Drain Reviews

4.7 stars based on 493 reviews

Featured Comments:

• S

  Stephen Crane

  5.0

  I needed some things changed with my natural gas setup for my dryer. I called and they were able to get someone out to see me within a few hours. I love the system they use when scheduling an appointment and how communicative the support staff was throughout the process. When Chris arrived he was super kind, courteous, and helpful. He put on shoe booties to not track in any mess into my home. He even put a front door mat at the front door before coming in. He answered a lot of my questions and helped to understand what exactly was going on and what he was going to do. Chris was truly incredible. In a world where it seems like customer service is dying, Chris’s service was a breath of fresh air. It’s crazy how much his simple kindness and patience meant to me. He truly made this such a great experience and is the reason I’m rating 5 stars. I have no comparison for the cost of the service, but it did honestly seem a little steep for everything he had to do. Admittedly I’m clueless about the costs of these kinds of services, but just worth noting.

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  Response from the owner

  Thank you Stephen for the wonderful review and kind words you spoke of our Company and valued employees. We are super excited that Chris is not only taking great care of our customers, but is doing a fabulous job as well. We will be sure to let Chris know about your review! We look forward to servicing your needs in the future. Thank you! - American Rooter & Drain

• E

  Ellen Exton

  3.0

  First for the good part of this review. Our technician, Chris, was by far one of the best I have ever worked with. Polite, easy to understand, left the work space neat and tidy. Five stars and more for him. Now the bad part. EXTEREMLY EXPENSIVE! Almost akin to price gouging...and to a senior citizen at that! Well over 400.00 for a Glacier Bay faucet from Home Depot, plus an emergency shut off valve. A total of $762.00!!! Waited all day for a tech to be dispatched, it was after 5pm before the work was started. Kind of had us over a barrel by that time. Choice of fix leak immediately or wait to shop around, while still dealing with said leak. While I can recommend Chris, I can not recommend American Rooter and Drain.

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  Response from the owner

  Ellen, we are super happy that Chris did a great job for you! Your review states that you are unhappy about our prices not the work performed. We do provide free estimates to all of our customers before we begin any work as a service to our wonderful customers. There are many factors aside from our overhead costs that go into the price we charge our customers as not every job is the same. These factors require us to have eyes on the job before giving pricing. Our Customer Service Representatives are here and available to greet and schedule our customers, they are not plumbers. As such they are unable to provide a price over the phone. This is the reason that we give all of our customers free estimates for any work being requested. We are very sorry if this upsets you but every job, every house, they are all different and we need eyes on the job to give an accurate price and it is up to our customers once we provide the estimate, to decide if they want us to do the work. We would love to talk with you further about this feel free to give us a call. - American Rooter & Drain

• J

  Janell Fincher

  5.0

  Caleb was very professional, and thorough in checking all the drains to ensure they were working. You know the guy who listens to what you're saying and actually cares about it enough to do everything he can to help? That's Caleb!! I have no doubt this guy would be an asset to any company. Very happy with his service!!

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  Response from the owner

  Janell, Thank you for leaving us a review. We are glad to help. -American Rooter & Drain

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