American Mechanical, Inc.
10th, Virginia Beach, VA

American Mechanical, Inc. Reviews

4.8 stars based on 3543 reviews

Featured Comments:

• G

  Gregory Keefer

  1.0

  AC/Heat Pump Installation on September 15th. Came home to half the vents not blowing and attic stairs not reinstalled correctly. Duct was reinstalled with damper control inside. Carpet on stairs was dirty from their shoes. Called immediately and guy came out on Friday 17th. Tech came to look at stair damage, fix damper and oh yeah, bolt down outside unit because the first guy failed to do it. Tech said yeah they’ll need to redo your stairs. 24 September called customer service, because my original salesman wasn’t returning my messages or calls, and was told they would have a dispatcher call me. 28 September talked to Jamal in customer service, I think, regarding stairs still not replaced. 3 October still no action so I messaged American Mechanical via their website. 4 October received message from American mechanical and sent text back, as requested to say Thursday was best day to have repaired. Fixed on the 7th. Fast forward to January, heat is working but unbalanced: hot upstairs freezing downstairs. Went in attic and found several feet of duct work left behind. Techs came out to inspect airflow and said all duct work (that came with house) had to be redone and turned my case over to sales. Within 30 minutes salesman was calling me I assume to give a sales pitch because I guess when you are replacing an entire unit they don’t inspect how the duct work flows. This is the absolute worst experience I’ve had for the amount of money I’ve spent. Highly recommend researching one of their competitors. Pictures show the gap they left in reinstalling stairs and the damage the stairs caused to a bedroom door trim when they dropped the stairs.

  ---

  Response from the owner

  Hey Gregory! Thank you for taking the time to write us a review and feedback. We sincerely appreciate you taking your time to do so. We would like to get in touch with you to ensure you are receiving the high level of service you deserve and work out the details and status from the feedback of the review. Please call (757) 347-8549 to further discuss your concerns. Thank you so much!

• C

  CJ's INFO

  5.0

  The service I ordered was to fix a hard wired doorbell that I spray painted lol. (FYI: Don’t spray paint your hard wired doorbell! Just buy a new one with a different color if you can - which is what I had to do as well.) So I called American Mechanical who came out and they had to run new doorbell wiring because it was old and bad in general. 1st Master Electrician Rodney who performed the inspection / diagnosis was professional, on time and informed me I would need new wiring. 2nd Master Electrician Jason who performed the re-run of new door bell wiring was also professional, on time and completed the job. Both gentlemen were friendly, knowledgeable, listened to everything I asked and went above and beyond. Pricing was little high but was well worth the service all around. Therefore, I highly recommend this company! Thank you I couldn’t be any happier!

  ---

  Response from the owner

  Hi CJ! We sincerely appreciate you taking your time to tell us about your five star experience with Rodney, Jason and our team. We look forward to serving you in the future!

• J

  Janet Smith

  5.0

  From start to finish American Mechanical was professional. Our sales person Scott was very thorough and explained in detail the type of HVAC system we needed and how the replacement process would work. The crews arrived on time and were very professional and made sure to protect our flooring and home during the replacement process. The crew also kept us up to date of the progress they were making and about their return the next day. The whole process was seamless and we are very pleased with our new heating/air and water heater. They left our home clean and the work was done as promised. Definitely recommend American Mechanical to our friends.

  ---

  Response from the owner

  Hi Janet! We love your five star review. Thank you for taking your time to tell us about your five star experience with Scott and our amazing team! We look forward to serving you in the future!

More reviews (2)