Altrol Heating, Cooling, & Plumbing
Horn, Fairbanks, AK

Altrol Heating, Cooling, & Plumbing Reviews

3.9 stars based on 75 reviews

Featured Comments:

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  Peter Fix

  1.0

  1. I had the leak under control. The sink was full of water. He put a small bucket I had under the sink, which quickly overflowed dumping water all over the kitchen and spilling into the carpeted dining area. That caused damage to part of my house. 2. The charges were outrageous. In all, there was about one hour of work, maybe 1.5 tops, plus what should have been one trip to Home Depot. For that I was charged $1,351. I was sleep deprived and stressed because of the situation (waking up at 5:30 a.m. to notice the leak) when the person explained the charges to me. Ultimately I agreed to the charges, but looking back, and realizing how quick the work was, I am outraged over the charges. 3. The tech had to make a trip to Home Depot to get the drain trap. I can understand that. However, he needed to make two additional trips to Home Depot to get a common item that should have been in the van and a part he forgot the first time. Neither of those are due to the repair, yet it ended up taking my entire morning. 4. The tech who did my repair was unprofessional compared to other repair people I have used in Fairbanks. It was snowy out and he did not even bother to wipe his feet before walking through my house, leaving a trail of snow. If it can at all be avoided I highly recommend you do not use this company.

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  Response from the owner

  Hi Peter, thanks for letting us know about these issues. We sincerely apologize that you did not receive the high standard of service we set for ourselves. Please get in touch with us at your earliest convenience, so we can learn more and try to set things right. Thank you again for the feedback.

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  Timothy Nichols

  5.0

  Andrew showed up promptly with no appointment having been made. He diagnosed the problem immediately and got us taken care of. Definitely had a great experience. Courteous, professional, and above and beyond work was greatly appreciated!

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  Response from the owner

  Hi Timothy, we really appreciate your generous review of the service Andrew delivered. Providing an excellent customer experience is one of our goals, and knowing you couldn't be happier makes us so happy! Thank you for your business. We look forward to repeating the experience for you in the future!

• R

  Robert Settle

  5.0

  Whatever type of problem I have with my furnace I can always count on Altro For timely and efficient service. And even happier when I see Gene show up gor the call.

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  Response from the owner

  Hi Robert, we really appreciate your generous review of Gene and the work he delivered. Providing an excellent customer experience is one of our goals and we are so happy to hear that is exactly what we delivered. We look forward to repeating the experience for you in the future! Thanks for choosing us!

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