Alta Vista Plumbing Services, LLC.
Primrose, Georgetown, TX

Alta Vista Plumbing Services, LLC. Reviews

4.8 stars based on 421 reviews

Featured Comments:

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  Bethany Azaletey

  2.0

  I chose Alta Vista to unhook & re-install my gas dryer & washing machine from one house to another 2 doors down. The tech gave a text heads up & showed up in a timely manner. When hooking up the dryer, he struggled with the dryer vent & was not able to make our existing one work. He also didn’t have another one on his truck despite knowing why he came. So the dryer was left in the middle of the laundry room incomplete & I had to go to Home Depot after he left, buy a new vent & hook it up myself. Once I did that, I went to do some laundry. The washer wouldn’t start because the beaker hadn’t been reset & when it was time to dry, the dryer didn’t heat. The tech had not turned on the gas, which means he also didn’t leak check the gas, which was literally the reason he was hired-I don’t mess with gas. I texted requesting help & in the end he came back to fix it that evening. While he was here the first time, we asked if he could replace our kitchen faucet. He was able to remove it by cutting it off, but the new faucet I bought wouldn’t fit properly. So again, I ended up buying a different thing & doing it myself. When it was time to pay he charged $50 more than I was quoted (I understand adding the faucet was more time but neither of the jobs were completed) & requested a check made out to him, not Alta Vista Plumbing. It was all very sketchy & I’m not even positive if we got sent a licensed plumber, because how do you not leak check gas or turn it on & how do you not check the breaker for an appliance you installed? Because they had good reviews, I chose Alta Vista & didn’t even shop around. If I had read a review like this, I would not have chosen them.

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  Response from the owner

  Bethany, I am truly sorry you had to experience that. We truly value our customers with hope to build a long term relationship. For your troubles, id like to return your money and with hopes that you return, we will give you 20% off anything of your plumbing needs. Again I'm sorry for the misunderstanding.

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  Matthew Ornelas

  5.0

  The team did an excellent job. They came in and quickly assessed the problem and replaced the garbage disposal. The team was kind, knowledgeable, and professional. After they quickly installed the new one they cleaned up their work area and gave me all the information needed. I would recommend this company.

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  Response from the owner

  Mr. Ornelas, I apologize for the delayed response. We are pleased to hear that you had great service. We like to keep our customers happy with hopes to gain a working relationship. Take care.

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  Mary Kuenstler

  5.0

  Daniel is extremely professional. He knows outstanding his trade and understanding of details with explanation to me, the customer, how to use product and helped me with other issues in my house. He was kind and efficient snd I highly recommend this company!! Do not look elsewhere for plumbing needs!!

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  Response from the owner

  I do appreciate you taking the time to give us a review. We value you as a customer for hopes to maintain a business relationship and assist you always with your plumbing needs. Thank you sir and again. I am happy to be of assistance to you. Daniel

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