Alpha Mechanical Heating & Cooling Specialists
Main, Logan, UT

Alpha Mechanical Heating & Cooling Specialists Reviews

4.3 stars based on 23 reviews

Featured Comments:

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  Taron Noel

  5.0

  Alpha Mechanical just replaced my furnace and condenser. They did a great job and fixed multiple issues with how the previous system was installed. They took extreme pride in their work and fixed multiple things that they felt could be improved. I had received a bid from another company in the valley, and Alpha gave me a better furnace, American made product, a better warranty for a better price. I highly recommend Alpha to anyone who has issues with their system.

• A

  Adam Allen

  5.0

  Justin was so helpful. He took the time to help us and you could tell he really cared even though he had other workload. We would highly recommend him to anyone needing service or repairs done! Will definitely be using them again!

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  Edgar Ponce

  1.0

  I dont know if i should even call them a real business wit the way they were extremely unprofessional and irresponsible, i called and made an appointment with thm. They missed the appointment so i called them twice without them picking up. And when i called the next day they were just giving me a bunch of excuses for missing the appointment for my furnace. And then even after i rescheduled with them they missed t ,he appointment again. So i dont know what the deal with these guys but the service is terrible i would not recommend even if they were the only ones available.

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  Response from the owner

  We apologize for your experience with us. Our online scheduler is a request-for-service scheduler and requires confirmation from the technicians via phone contact. You requested routine maintenance on Saturday. We don't confirm a non-emergency appointment request through our online scheduler without discussing the extra cost and getting customer approval. We charge after-hours fees for non-emergencies on weekends or after 5pm, which you requested. We discussed this with you and understood that you didn't want to pay the after-hours fee. A second appointment request was submitted to our online scheduler. We didn't confirm the appointment because it was requested at a regular rate after 5pm. We will work on our communication and try to make this policy more clear with future customers. Thank you for your feedback.

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