All Aloha Plumbing
Onipaa, Makawao, HI

All Aloha Plumbing Reviews

4.9 stars based on 362 reviews

Featured Comments:

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  Cheri SweetCreamsMaui

  4.0

  First of all they had this gal Alex answering phones after hours who did not know Maui or her job well as she told me a few times she was new. That is very frustrating to have an emergency and have to deal with someone who lacks experience and doesn't know the island. Big mistake on All Alohas end. There were a few mix-ups, wrong info relayed and call backs. So it took over 15 minutes to even get my request into the system when we had sewage backup flowing up through 2 condos, 4 showers and 4 toilets in total. But Steve Jarrett, the technician saved the night! He worked so hard and got the issue cleared after hours of snaking and jetting the different pipes. With a follow up next morning with a camera. Steve called me when he was headed there, he texted updates, called back with options, answered all my texts and was so pleasant, personal and easy going, it really made the situation less stressful. What an incredible asset to a company, he's got my referral any day! The other plus for All Aloha is they only charged me $49.50 for the dispatch call when Allen's plumbing quoted me $300 - those costs were just for dispatching a tech after hours, that's a huge savings. All Aloha is open 24 hours, so that was a must in my case, thank you for being available!!

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  Response from the owner

  Aloha Chery, We appreciate the feed back. I wanted to let you know we have tried so hard to find someone local that would be able to answer our phones after hours and on weekends because they definitely know the island best. That had been nearly impossible to find someone to work during late hours. We had to make a decision to find someone who can be there for our customers and answer the phone during these late times. This is the only reason we have a company not from here answering the phones during after hours and weekends. We do wish we was able to get the higher review as reviews affect our employees and we apologize for any inconvenience. Thanks, Deven

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  Robert Doty

  5.0

  Steven, of All Aloha Plumbing, was extremely professional, knowledgeable, informative, and friendly. His arrival was earlier than scheduled. I was phoned, beforehand, asking me if that was alright. A new special gasket was needed that required a special trip to Home Depot. He was in constant contact, letting me know that he had found it, and was on his way back to finish the repair. High marks go to the friendly demeanor of the appointment office and to Steven. It is sometimes difficult to find that high of commitment here on Maui.

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  Response from the owner

  Aloha, Robert! Mahalo for the 5 star review! We'll be sure to let out technician, Steven, know he did such a great job!

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  Cynthia Chin

  5.0

  Kenny was surprisingly quick and knowledgeable. Second time we used their services and got a real learning experience on moving forward to our own self maintenance and future service with All Aloha Plumbing. We got straight facts and solid confidence in our old house plumbing.

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