Alkota Plumbing and Heating Inc
Debarr, Anchorage, AK

Alkota Plumbing and Heating Inc Reviews

2.6 stars based on 30 reviews

Featured Comments:

• M

  Michelle Mandel

  1.0

  I've used Alkota for years before this, and had good experience up until this year; however, they seem to have gone to a flat fee rate for their services which turned out to be outrageous - I'm not understanding how they're even staying in business at this point. I had them come to my house a month or so ago to do a furnace cleaning and inspection. The technician was very nice and professional - but the charges did seem to be excessive. I chalked it up to not having had the maintenance done in the last three years since I've owned the house. It became apparent though that they have lost their minds when I called them to hook up my new sink today - putting on new faucet, hooking up the old garbage disposal and drain pipe - their "flat rate" charges were going to add up to more than $1,000! For hooking up a sink! At least the guy who came was smart enough to tell me before he started (and seemed embarrassed) so that I could tell him to just leave! How can a business stay afloat charging prices like that? I'm not sure when they went to this method of charging, but I can only hope they come to their senses and get a clue before they drive themselves out of business. You'll notice that the good 5-star reviews are from 2 or more years ago - and all the recent reviews say the same thing I'm saying. You can call them - but be prepared to pay a ridiculous price for their service.

• Z

  Z AK

  2.0

  Alkota installed my furnace and an demand hot water heater last spring and did a great job. The estimator and installers were polite and professional and scheduled me in on short notice. They honored an estimate done 6 months before I finally called for the install. I will agree with the previous review that it's hard to get a call back from these guys though, I never once had a message returned, I had to keep calling. UPDATE : I am downgrading my rating to 2 stars. They quoted me $850 for a unit that retails for $250 and installs with 3 quick connections. Highway robbery! Go elsewhere.

• D

  Dustin Jenne

  1.0

  I hired this company to repair my main water shutoff and solder some copper pipes in my shower. The first gentleman that showed up was professional and skilled he replaced the leaking old gate valve in about an hour. Then he looked at my shower and said hed come back to replace the copper pipes after I finished installing the manifold and new support boards. I set up an appointment with him to come back the following monday. I get a call from the dispatcher saying they can't come out because they are stuck on a repair. Understandable, and we reschedule for tuesday. Tuesday comes around and no one shows up. Didnt even get a phone call. I call them up, find out someone messed up the scheduling, now theyll definitely come out wednesday and they are really sorry. Now Im mad because these repairs are time sensitive in order to sell my house. So the next tech comes out to the house, looks at the two pipes I need replaced, and quotes me $205!?!? For a half hour of work? I tell him no thank you, and he leaves. He was nice and professional about it. They charged me $395 to replace that main water shutoff valve. Had I not been in a time crunch I shouldve told them to pack sand. Its a shame that they are going to overcharge themselves out of work because they do a good job. I will never hire them again though.

More reviews (2)