ALBERT GOETTLE PLUMBING
80, Longview, TX

ALBERT GOETTLE PLUMBING Reviews

4.1 stars based on 26 reviews

Featured Comments:

• K

  Kimberly Decker

  5.0

  We discovered an active leak in our ceiling and called Goettl. Ryan came out quickly, after hours, and diagnosed the problem within an hour. He quickly fixed the pipe and save us from further water damage. He was professional, responsive, and knowledgeable. We ended up paying significantly less for this service than we expected, given the magnitude of the leak. We are so grateful for Ryan’s prompt service!

• S

  Stephanie R

  5.0

  We had spent $150 for another company to tell us that we had a leak and they wanted another $350 to tell us where. I called Goettl, explained our situation, confirmed the cost for what we needed, and scheduled. The original appointment was rescheduled, but everyone was very polite, professional, and courteous. I received a call from Justin the morning of the appointment and confirmed the cost again. He clarified the correct costs and was willing to work with me because of the misunderstanding. Gil arrived shortly thereafter. He performed his inspections and tests, he took the time to explain what he was doing and why, he even took time to point out other issues that might help to save us money on our energy bills and prevent future problems. He provided his recommendations and confirmed that we actually had no leak! He was patient enough to answer all of my questions. I can't thank Justin and Gil enough. They went above and beyond today. They were incredibly patient, understanding, kind, compassionate, and professional. Thank you very much for all of your help today. I look forward to working with you in the future.

• B

  Brandon Rogers

  1.0

  I’m not the one to usually go out of my way to leave a poor review for a company, but what I just dealt with was very frustrating. The lady who answered the phone told me she couldn’t schedule me because they are too busy but that she could only put me on a list. I told her that was fine and asked if they could at least give me an hour or two’s notice before showing up to my house so I could unlock it for them due to both my wife and I having jobs. She was very rude and unprofessional and acted as if me asking for a notice before they showed up ruined her day. She even started to raise her voice at me! I told her to not worry about putting me on the list and that she was very rude.

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