Advanced Rooter Plumbing
Lancaster, Norwalk, CT

Advanced Rooter Plumbing Reviews

4.6 stars based on 18 reviews

Featured Comments:

• S

  S Hunter

  5.0

  Awesome experience. From the moment I talked to Tracy on the phone to the next day (crazy fast for plumbers) arrival right on time by Mcgary (?) Who did the work, it was all smooth sailing. Love Advanced Rooter. Save yourself the following hell with other local plumbers, and just hire Advanced Rooter. Now.. Let me tell you how badly it went with others. First plumber company here in Norwalk who everyone recommended, came out months ago, said they'd call back with estimate. At least once a week for a month I called to say, what is the estimate? This was a 100% clogged pedestal sink in a small bathroom. Every week a very nice person at Ef. Plumbing said she'd have someone call me with the estimate. It was eluded to that I might need to replace the pedestal sink altogether. But after a month of weekly calls I decided the lack of response said something about them overall. Next company, Bd. Plumbing, similar not calling back, but in more of a no intention in calling back even though service said they would. You know when they called back finally? After the last message I left with their answering service (50% of the day the service answers, so I'm always awaiting their return call while I'm working).. My last message to them was that "I get it, I'm too small of a customer to matter to them" but I wish they'd just told me instead of playing a nonsense game of phone messages and no reply for two weeks. And I mentioned something that seems to have been important: that I happen to be besties with two New Canaan realtors, and of course I'm going to share my experience. Well THAT got them to finally call me back. Super apologized, set up people to come out in same week.I thought that was going to work out. Nope, they got here and the guys said they didn't have drain cleaning equipment, thought they were there for sink installation only. I'd been clear that sink installation was back up plan if they couldn't clear the drain, and only because another plumber said it might be needed. The series of calls ensued and owner called telling me sorry. But also told me no way to get the drain cleared for less than $500 because need expert, gave me name and number of recommendation for said expert drain clearing company. Not true as it turns out. Advanced did it for way under, without a series of visits or calls, difficulties or bs. Advanced literally spoke to me on the phone one day, came here and fixed it the next day.

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  Response from the owner

  We're so happy to hear you had an awesome experience with us at Advanced Rooter Plumbing. We pride ourselves in providing efficient and high quality service, and we're thrilled that was reflected in fixing your sink. We truly appreciate your review and recommendation, and we'll be here for you if our services are ever needed in the future!

• T

  Tenzing Dorjee

  3.0

  Had an issue with a sump pump. Cost $189 just for diagnostics (just to look/troubleshoot and no guarantee on if they can fix it). Although mike seemed knowledgeable, his attitude and demeanor gave me a sense that he was rushing and did not want to look into the problem. Pat on the other hand was more friendly and at least willing to answer my questions.

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  Response from the owner

  We are disheartened to read this review, as we strive to provide good, quality work every time. We apologize for any miscommunication during your recent service. We understand your frustration. At your earliest convenience, please reach out to us so we can further discuss this matter.

• D

  Danny Ameri

  5.0

  5 Star Service! We had a great crew here today, repairing a leak for us and repairing shower hardware. Mike and Carl were awesome guys, very knowledgeable, efficient and friendly. I can highly recommend their service.

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  Response from the owner

  Danny, thank you for the terrific review on our crew! We are happy to read you appreciated our professional and considerate service. Please let us know if there is anything else we can do.

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