Advanced Plumbing Services
Amity, Charlotte, NC

Advanced Plumbing Services Reviews

3.3 stars based on 28 reviews

Featured Comments:

• D

  Dennis Skarda

  1.0

  I contacted my home warranty company regarding a leak I had from a pipe coming from my water heater. Advanced Plumbing Service was called out to complete the repair of the pipe. When APS did come out the were cordial and spent time talking with me while repairing the pipe. When they completed the repair we turned the hot water heater back on and they left after a minute or two of making sure it ran. Later that evening, about 4 or 5 hours after the original repair, I went to check on the repair and noticed the pipe was still leaking from the same area. I called APS and left a message stating that the leak was still occurring and they needed to come back. They didn't return my call so I called them again in the morning and left another voicemail. They didn't return that call so I called again and they finally picked up. As we were scheduling when they would be back to fix the repair that was not originally fixed, I was given attitude while trying to figure out the best time I could get out of work, unexpectedly, to meet them so they can fix the leak. When they arrived at the house they looked at the leak for about a minute and said it was a new leak and they would need to call the warranty company. After about 10 minutes they came back and told me that they couldn't complete the repair because the warranty company wouldn't pay them for a new job and told them it was a recall. The gentleman said to me "I'm a for profit company, so I wont do a job for free." When I asked what I should do since I don't have hot water he said I need to call and put another claim in and they will reschedule to come back and fix it. When I called my home warranty company and told them the issue they said this should be a recall and the repair should be made. Unfortunately I still do not have any hot water and have to wait for a new company to come out and make the repair all because the original repair was not made. I do not recommend and if they are called to your house for a repair I would cancel and ask for a different company.

• C

  C Holley

  1.0

  Had a water heater that flooded my garage. Contacted my warranty company and after two days and no hot water, I disconnected the water heater, because I was about to replace the thing myself. Was eventually assigned Advanced. When arrived I explained that I was about to replace the water heater. Even after telling him that the water heater was leaking from the inside, he still sent the pictures of the disconnected water heater, which screwed me on getting my water heater replaced. After those pictures were sent, my warranty company then denied my claim. I am now having to pay out-of-pocket to replace my water heater. I even tried to continue doing business with Advanced and he basically said he was not interested and hung up on me. I ended up going with Lowe’s which was much cheaper than anyone else and sent a plumbing company that had a higher rating than Advanced.

• J

  Jacquelyn Meehan

  5.0

  We have a warranty contract with Choice Home Warranty. We had an issue with our hot water heater about two weeks ago. Choice sent a plumber from their list to repair this issue. Discount plumbing. The service man came and only restarted our hot water heater. He did no diagonistics to see what caused the issue. Needless to say within a day or two we had no hot water again. After serveral calls and a promised appointment the they never met and several calls from us and calls from Choice they ( Choice) reassigned our case to Advanced Plumbing. We received a call and appointment right away. A nice professional servicemancame (Kelly) a day eariler than scheduled might I add. He did all tests decided we needed new thermostats. He changed both the lower and upper theromstats and made sure all was working well. We've had no issues since. We thank Choice for sending a competent professional company Advancef Plumbing to make our repair after experiencing a most frustrating issue with Discount Plumbing. . We highly recommend Advanced Plumbing for any of your plumbing needs. You will not be disappointed.

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