Advanced Plumbing, LLC
Distributor, Richmond, VA

Advanced Plumbing, LLC Reviews

3.9 stars based on 47 reviews

Featured Comments:

• R

  Richard Nixon

  5.0

  The owner of Advanced Plumbing called me back. After reviewing the situation he agreed that the second call should have been a service call, and he would be happy to refund the charge. Justin, thank you very much for responding. If I have the need for a plumber in the future I will give your business a call. Thank you. I called Advanced to fix leaks on clawfoot tub in bathroom. Plumber replaced overflow and drain and said it was fixed, $300.00. When he left and I cut the water on, the tub still leaked. I called Advance back, they sent out a second plumber, the next week. He tightened down original work, which he said was leaking, but now said I also had a leak at my faucet. I told him I would handle that as it was a new faucet. He then proceeded to charge me another $190.00 despite only working to tighten the original repair. He did nothing else. The lady in charge of scheduling, Julie, was very nice and professional in trying to resolve this for me. She went to her management, who lowered the second charge from $190.00 to $120.00. Nevertheless, I am unhappy to be charged for what should have been handled on the first call. How difficult is it to check out both faucet, overflow and drain for leaks the first time? Call backs should not be billed, again, for shoddy work. That was an expensive lesson.

  ---

  Response from the owner

  Mr. Nixon, As the owner I apologize for the experience. I will talk with my staff in the morning and would like the opportunity to have a conversation with you after I look through the invoice.

• D

  Dennis R

  1.0

  I called for a plumber and got a salesman. A technician from Advanced Plumbing came out and looked at my defective shower handle for about 5 minutes. He told me that he had to break into the wall from the other side and replace the whole system - handle, faucet, valve, and showerhead. When I asked him to just replace the cartridge from the front and said that I would take my chances with the rest, he suddenly had a plumbing emergency and left. He still charged me $190. Another company came a few days later and changed the cartridge without ripping into the wall. Everything is fine now. I think Advanced Plumbing just thought they could take advantage of a retired senior citizen. I wouldn’t trust them.

• B

  Bizhan Khodabandeh

  5.0

  I've always had a great experience with Advanced Plumbing. They are my go to plumbing service. They treat folks with respect and make sure to explain whats wrong to you to the point that they even present the broken parts so that you can see exactly what is the extent of a project.

More reviews (7)