Action Drain & Plumbing
Freya, Spokane, WA

Action Drain & Plumbing Reviews

4.6 stars based on 136 reviews

Featured Comments:

• K

  Krista Collins

  5.0

  I called Action Drain & Plumbing based off of their Google reviews. They were a fraction of the price of other local companies, were able to come out the same day, and provided exceptional service! The technician was personable, professional, and explained the process as he was working. He also took the time to provide education on how to handle the situation if it arises again. We are incredibly pleased and will be using Action Drain again for any future issues.

• K

  Kelli Krueger

  5.0

  What amazing customer service! We woke up to find water coming from an upstairs bathroom flooding to our downstairs like a waterfall. The repaiman was at our house in under 30 min. Got everything fixed fast and reasonable rates for an emergency weekend appointment. I would recomend this business to everyone! I believe Justin was our repairman. What an awesome guy.

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  Response from the owner

  Thank you so much for taking time to leave this nice review! We greatly appreciate it and will share with our team.

• T

  Tressa Dalnes

  5.0

  Update: Thought my initial experience was not good. The company did everything imaginable to make things right. Going above and beyond to show the actions of one is not a reflection of how this company operates. Tracy was kind, validating my frustration and reassuring this will never happen again. I truly feel this was an isolated incident and would recomend this company to any who need drain and plumbing needs in the future! We have used Action Drain twice before when we had drain issues and had wonderful experiences both times. So naturally I didn't think twice about calling to have them run a water line to our new fridge. However the technician who came out to do this service was absolutely horrible. Firstly, I was not instructed to have my fridge moved away from the wall before he arrived so I was forced to move my fridge out by myself while he watched me. This resulted in me tearing my linoleum flooring in the kitchen. He was unprepared to perform the work and had to go to Ace for parts, when he did return half of what he had bought didn't work for the installation. Still not having all the things he needed to install the pex piping cleanly at a 90° angle so that the shut off value set plum. Which is a problem in and of itself because we still won't be able access the shutoff easily in the case of an emergency because it is on the floor behind the fridge. The kitchen is right over the only unfinished part in the basement that will remain unfinished and the valve could have been installed to where we could access it from the basement. Then while he was cleaning up he decided to make a horribly ignorant comment about my child which put me in full defense mode and continued to say inaccurate and hurtful things to where I finally had to stop him because I was livid at that point. Then to finish out what was the worst experiences I've had with any worker doing services on our house he comes back in after calculating how much I owed him ( which was extremely vague and didn't have a breakdown at all of cost of parts or how many hours and the cost per hour. ) and walked over the one white rug I have in the living room. I understand the need to wear work boots but there was no need to walk intentionally on my rug, over my kids toys, and then sit on my couch in his work clothes. I would still recommend Action drain for any drain issues but would strongly discourage using them for plumbing projects around the house or service calls. In total we were billed $662 that did not include a detailed breakdown for adding a T to a water line and running 2 feet of pex that comes out of our floor at an angle.

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