ACME Plumbing, Drain & Septic Service
Shadeland, Indianapolis, IN

ACME Plumbing, Drain & Septic Service Reviews

4.5 stars based on 176 reviews

Featured Comments:

• B

  Brandon Stillman

  1.0

  Called for an initial septic tank pumping. Was told there was good and bad news. Good news everything seems to look real good. Bad news there might be an issue with the baffle. We'll send out a technician for free quote. Got the best case vs. worst case quotes stated to me as 2 separate quotes. Best case $3700. Worst case scenario $6500. At no time was it stated to me that the $6500 would be in addition to the $3700 for worst case. Agreed to the numbers of what I was lead to believe was either $3,700 or $6,500 according to what was stated to me before getting to see the contract or fine print. READ THE FINE PRINT, and don't agree until you've seen the contract. Work was started and found out it was worst case scenario of what I believed was $6500. Agreed to have it done. Come time to pay, total was best and worst case scenarios together. Over $10,200 for 4 hours of work. For transparency, the quotes should have been written either by itself for best case or combined for worst case and stated as $3700 for best and $10,200 for worst case scenario combining the two numbers stated and written. $10,200 never was stated to me verbally or in writing until it came time to pay. Very misleading and a huge punch to the gut financially for a family of 4 on teacher's salary and 2 toddlers. Be VERY VERY careful with this company. Workers were nice. More like wolves in sheep's clothing.

• R

  Rick Dennison

  5.0

  I called Acme around 9:30pm on a Friday night because my septic was backing up into my house. The lady I talked with took my information and sent it out to one of their service technicians and within 5 minutes he called me saying there were no empty trucks and he didn't know if he could get to my house untilearly. Saturday morning about 8 o'clock he called again saying he just dumped and was heading my way. Arrived in 45 minutes or less. Drivers name was Michael and I tell you what, I've never seen someone so polite, informative, and willing to help any way possible. Some things didn't go his way with my riser and something got broke and he was so worried about it even after I told him several times not to worry because I was putting a new one on anyways. He even offered a couple if times to provide new parts cause he didn't want me to be put out or anything. Once again I declined and told him it really wasn't a big deal because as I told him earlier, I was putting new on anyways. I paid my bill, he left and I went to run around town. Got home a few hours later and that dude had brought me all the brand new stuff I needed for my new riser and left it by my garage, no charge. I called to thank him and again tell him he didn't have to do that. He just said he didn't feel right leaving me like that knowing I couldn't get my new parts till Monday. I've never had a better experience with a company and especially with an individual employee. You don't find people like that anymore so I wanted to share. I will call them for any septic system need. Michael is the type of guy you hope to work and deal with in any type of company no matter if it's home service needs or even someone working in a grocery store. Gave me a little faith in humanity with the screwed up world we live in these days and all the POS people wandering around.

• A

  April Wood

  5.0

  This is my first time using Acme. Dave came out and repaired a gas line. He was very personal and explained what he would be doing. Great communication! I highly recommend!!

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