Ace Plumbing & Heating
Glenlord, Stevensville, MI

Ace Plumbing & Heating Reviews

3.3 stars based on 10 reviews

Featured Comments:

• K

  Kristi Rumsey

  1.0

  Do not use this company! They quoted us a price to come out and snake a pipe and never once mentioned drive time cost. They did not bring any drop Cloths or anything to keep our floors clean as they walked through the house with their sewer covered boots on. The area that the pipe is located at was our storage room and they have to walk through our family room to get to the bathroom in our family room is carpeted and my kids play on the carpet and they walked through there many times with their dirt covered boots soaked in sewer water. They did not bring any buckets to catch the sewer water when they open the pipe and so they had to use our sterile buckets that my husband uses for his fish breeding business and now we had to dispose of those buckets. They did not asked to use them either. When it came time to clean up the mess they asked me for bath towels or a mop. They should come a little bit more prepared because I'm not giving you a bath towels or the mop I use to clean my kitchen floor. My husband spoke to somebody in the office and their only response was that the plumber offered to clean up and that we said we would do it ourselves. I do not think that offering to clean it with my bath towels in my kitchen mop should be considered them offering to clean it. When we got the bill and it was $40 more than what we were quoted and the time that he put down as the time he was here was not correct my husband called and spoke to them and they then told us about the drive time and if they have been doing it for decades but we were never told about it. We never would've use them if we were told about it because we've never had another company charge drive time. In fact, the plumber told us that it's 150 an hour when he arrived and never once told us about drive time either. They were here from 8:20-8:55 and wrote down 8:00-9:15.

• V

  Vikas Gupta

  1.0

  I had engaged Ace plumbing to check and repair a leakage around toilet seat. The main guy and the helper had some struggle finding the issue but definitely rectified the fault. No concerns until now . More additional repair points in toilet seat were suggested by them as being quick 10 mins job. I consented. It took them 2+ hrs to replace 2 fill valves and a toilet handle !! That involved multiple trips to their nearby store and experimentations. Sadly I was being swindled for 2 people for all that while and now invoiced. I called their board no to clarify. The lady who was on the line was the rudest ever. She keeps justifying discounted rate for a helper … without even listening to the fact that fill valve change should not need two people for two hours !! It was an unpleasant experience … and would not recommend their business. They should not call themselves “Ace” …

• C

  Craig Lapekas

  1.0

  Original galvanized pipe replaced with copper. No instructions or heads up to depressurize during the winter. This summer, the pipe burst. They came out to replace, left, came back (they charge by the hour of course!). $500 between two visits for an avoidable problem with the correct information. Crooks for sure.

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