Ace Hardware
Sanborn, Salinas, CA

Ace Hardware Reviews

4.1 stars based on 62 reviews

Featured Comments:

• R

  ROCKY P

  1.0

  It's ok. I don't understand why the employees constantly are asking you if you need help.. they act like if your going to steal something . Then when I do ask them , they don't know nothing , or they say whatever is on the shelf man ..They are not trained to give any advice on repairs ..it's so obvious .

• E

  Elvira Ancira

  1.0

  Worst customer service of any ACE store in Salinas and Monterey County. The incompetence of each and every employee, including management, at this store is astounding. Avoid this store. My father went in to purchase a light bulb and the staff ignored him and went about talking about personal things in the store and when he asked for help they pretend to look for the item he wanted but instead put the item back on the shelf and continued to ignore him. Then they proceeded to throw him out the store because he got upset. The manager got into it with him and instead of de-escalating the situation both managers on duty made the situation worse by telling him to leave. My father shops at this ace regularly about 5 times a week because we live nearby and this is how this store treats a regular customer who is a veteran by the way. The lack of respect this store shows to its customer is despicable.

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  Response from the owner

  We are very sorry that you had a bad experience in our store. We strive to make every single one of our customers enjoy their shopping experience. I wish you had spoken to manager about your experience. They are not aware of your experience.

• N

  Nalos Grow

  2.0

  I needed to return an item that I had purchased from another ace store but they wouldn't accept it bc the owner's don't like each other, so they made it store policy not to accept from each other's stores. I now feel like I have to choose sides next time I go.

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