ABR & Sons Heating A/C Svcs & Installations
44th, Odessa, TX

ABR & Sons Heating A/C Svcs & Installations Reviews

1 stars based on 2 reviews

Featured Comments:

• J

  Jesus Rodriguez

  1.0

  Very unprofessional. My furnace would not turn on so I called ABR. The guy that answered was half asleep the entire time and gave me the impression that he didn’t wanna help me. I asked if he could send someone to my home to take a look at the furnace and he agreed. 4 hours later I called him again, since no one had shown up or called me to let me know whether or not they were on the way. He said his tech didn’t answer or call him back. Immediately I thought to myself, “if you hadn’t heard back from your tech, shouldn’t you have called to let me know?” I asked him if he had anybody else that could come by and take a look at my furnace. His response was simply “nope.” These guys clearly don’t wanna do business. I strongly suggest you call someone else before calling this group of unprofessional people.

• M

  Matek

  1.0

  This is my first review of a business that has promised great service and customer satisfaction and delivered exact opposite. On the morning of June, 14th my ac unit stopped working due to a small hole on the suction line caused by wires that were rubbing against it over a very long period of time. Since its been very hot here in Texas the house quickly became uncomfortable, I began my search for a tech to come out and repair the unit. I found this company ABR & Sons they had an opening so I was able to have them come and fix the unit. Boy what a mistake that was, the tech that arrived was very unprofessional with very poor customer service skills but that didn't phase me not all of us have good customer service skills yet do great work. I watched him work on the unit until I had to leave to get the money for the work that was being performed. The whole process took him less then 45 minutes the tech managed to somehow squeeze 4 hours of work into 45 minutes. The steps needed to have the unit repaired correctly takes about 4 hours, you need to do a lot more then just seal a hole, pull short vacuum, and charge the system. This tech did everything in 45min and managed to fit 8lb of r22 into my system when my system only takes about 5.25lb of r22. When I returned with the money the tech was already finished with the work. I thought that was way too fast and began asking him questions. He automatically became very defensive and wasn't able to answer questions that he should have answers to. Long story short he left, and I knew right away the work he performed was not adequate. Not only was the service terrible I was overcharged. A couple of days went by and my ac unit was still not working the way it should have been, so I called the company back to let them know. They refused to come and fix the unit correctly and also refused to refund my money. I had to call a new company to come and fix the unit. The company I had contacted had great service and great trade skills. They knew as soon as they took pressure readings that the system wasn't fixed correctly and was potentially damaging my compressor. The company I called was ROCKYS AC HEATING/COOLING based out of Odessa, Texas, those guys were on point and were able to answer all my questions and were very friendly and professional. My unit now works great. I strongly advise that you stay away from ABR & Sons as they will take your money and run just like they did with me. I paid them $575 and never saw them again after trying to reach them for a week straight. Do yourself a favor and save yourself a headache stay away from them and call a reputable business. Thank you for taking the time to read my experience with them and I hope that it has steered you clear from using this company.