Aardvark Rooter Inc
57th, Auburn, WA

Aardvark Rooter Inc Reviews

4.3 stars based on 15 reviews

Featured Comments:

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  Bob Lloyd

  5.0

  Had a horrendous water leak in the ground. Fred was very helpful when we called, and Don (the plumber guy) was quick to come out and get it handled. Friendly guys, but the best thing was that the final cost was totally reasonable from what I've seen. Thank you, Aardvark!!

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  Response from the owner

  These problems are never anything to celebrate, but we are pleased to be able to help. Thank you for giving us the chance to help, for your business, and for leaving a good review for us, Bob.

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  Sean Dean

  3.0

  [UPDATE] After a few more interactions with Aardvark, I have less positive things to say about them. Their prices are pretty high and the quality of your interaction is entirely dependent upon which one of their employee comes to your house. I've had the original guy come 3 times, he's always been great. But on 2 of those occasions another employee has come and he's been less than helpful and often times straight out condescending. So, your milage will vary. I'd use them over Roto Rooter if I was in a pinch, but generally I'll go to an actual plumber first if I can. ------- After some heavy rains that resulted in my outdoor drain backing up into my garage, I called Aardvark to see if they could clean out the drain. Of the several companies I spoke to about the issue they were the only ones who came out to see the issue in a timely fashion. They also had the best price. When they came to do the actual fix, they had recommended jetting out the drain, the service technician decided that he'd try to cable the drain first to see if he could get it clear - since that's cheaper than having to run the jet machine. He was able to clear the drain with the cable and I saved $140 because of his forethought and he gave me a 90 day warranty on top of that. All of my interactions with them have been positive and they seem to really care about doing the right job to fix the issue rather than the one that will cost the most. I will call them first the next time I have a plumbing issue.

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  Response from the owner

  RESPONSE TO YOUR UPDATE: This is a little shocking considering we had THREE wonderful experiences at your place, Sean. The negative response is related to a very good bid we gave you, that we're now seeing that you somehow were offended by. If you found a better price, GREAT! But we value our service feel that we've always been a great value for you. Maybe there has been some miscommunication, but to be clear, we are an "actual plumber"---have the contractors license to prove. Please feel free to contact us directly with any other concerns you may have, Sean. It's always wonderful to be appreciated for what you do. We try to always be affordable, on time, and have forethought for the sake of our customers, and it looks like we were able to deliver for you, Sean. Thank you for your business and your glowing review. We will be glad to serve you or your friends/relatives, whenever you need service!

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  Peter Ableman

  5.0

  We have great difficulty uninstalling a leaky shower faucet. When the plumbers from Aardvark Rooter arrived, they noticed we had inadvertently damaged part of the valve. They could have told us there was no recourse but to replace the whole valve--a costly repair, but they didn't. Instead, they informed us there was a good chance the damage was superficial and went ahead with installing a new faucet cartridge. Everything worked and they saved us from a more expensive repair. Highly recommended!

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  Response from the owner

  This is what we always aim to do. We want to provide you with options for repair, so that we can save money where we can, but ultimately to leave you satisfied with your situation being fixed. Glad we hit the mark for you Peter. We're here for you when you need us!

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