AAA Plumbing, Inc.
Kyger, Frankfort, IN

AAA Plumbing, Inc. Reviews

4.9 stars based on 85 reviews

Featured Comments:

• K

  Kacy Black

  4.0

  I arrived home on a Thursday evening and noticed a leak around 5:00pm. I called AAA Plumbing and selected emergency. I was connected with a technician by the name of Ryan. I unfortunately caught him while he was out to dinner. I asked him if he would like to call me back after eating as I knew my issue could be fixed the next day. He declined and said he was just waiting at this point. So he got all my information and said someone would call me early the next day. I luckily had someone at home that could be there for the repair. If I had not had someone there I would have been a little upset to take the day off work. So I never got a phone call early but I did get one about 5 minutes before they actually arrived. My family member called after noon and was told that they weren't sure of what the hold up was. I got home around 3:15 and the repairmen came around 3:30. My problem was fixed shortly after arrival and the fee was reasonable. The only thing that kept a review from 5 stars was not getting a call. I understand things happen and we might not have been on the top of the priority list. I think an automated text, call or even an email would have been better than waiting around before calling ourselves. I still needed the repair and will definitely use AAA Plumbing in the future.

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  Response from the owner

  Kacy, thank you for the review, you should have definitely received a call from us that morning, we apologize for that. We will be having a team meeting to try to keep this from happening again in the future.

• K

  Keristen Ford

  5.0

  Ryan was very prompt and professional on troubleshooting our issue over the phone. He was quick to send his guys out to get us taken care of same day. Service guys we friendly, helpful, and took the time to both show me and explain what was wrong and what my options for fixing it. Highly recommend AAA plumbing.

• J

  Jane Harper

  5.0

  We had an emergency repair when we lost all our hot water. AAA was super responsive and fixed the issue for less than $300. Was very thorogh and checked the entire system. Another contractor wanted to charge us $4,000 for a new water heater! I can't say enough about AAA's honesty, skills and integrity. Thank you so much! 100% recommend!

More reviews (7)