A & M Plumbing
Terrell, San Antonio, TX

A & M Plumbing Reviews

4.4 stars based on 40 reviews

Featured Comments:

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  Linda Hightower

  5.0

  Had a new tankless water heater install my old one went out. A&M Plumbing were so professional from the beginning to the end of service. Had to wait couple of days for the tank to come in but they updated with status from the time the tank was look at until it was install. Mark, who install the tank really know his job. He was so great at installing and I learn a lot about my tank from him. Thanks for awesome job.

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  Response from the owner

  Thank you we appreciate you giving us a review 😊

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  AMELIA PRATT

  1.0

  A&M Plumbing was sent to me by my home warranty company, American Home Shield. My boyfriend was there at the time of the repair. They came and diagnosed the problem(s). One issue was that the sewer pipe was clogged, which they unclogged and I appreciate. That was covered by AHS. For the other two issues that were not covered by AHS, they quoted me $1800 (an issue that could wait to be fixed) and $2140 (an issue that needed fixing now). I thought the $2140 quote didn't seem right at ALL, after seeing photos of the issue myself (a disconnected pipe under the house used for the washing machine ). I called my close family friend who flips and sells houses, and he said their estimate was astronomically high. He gave me the number of the plumber he trusts and has used regularly for years. That guy came out the next day, quoted me $220, and promptly fixed the problem. He sent me videos the entire time, and was highly communicative and transparent with pricing. I have no doubt A&M does great work and really knows what they're doing, but I felt completely violated and my trust was totally broken when they attempted to overcharge me by so much. Unless you have money to burn, look elsewhere for your plumbing needs.

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  Response from the owner

  Ms. Pratt I'm sorry for we weren't able to get this issue fixed for you. I'm glad that you found someone to help you out with this repair and I hope in the future something like this would be covered by your warranty company. As for what the plumber that quoted the price, again it was due to some safety issues he saw would be an issue from working underneath the home and is why that price that was given. I apologize for the inconvenience you had and we will try to improve on giving customers more than one option to fix the issue. Thank you for your review.

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  Ms Evelyn

  5.0

  I was impressed with the service I received from this company. When I first spoke with Angela (Customer Service), she was so warm & friendly on the phone. Romeo, the technician was prompt, professional & had a gentle spirit about him. He not only corrected the problem, but also educated me on the do’s & don’ts regarding my hot water heater. What an amazing company!

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  Response from the owner

  Thank you

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