A/1 Heating and Air Conditioning, Inc.
Mill, Westminster, MD

A/1 Heating and Air Conditioning, Inc. Reviews

4.6 stars based on 19 reviews

Featured Comments:

• S

  Sandy Riddle

  5.0

  Absolutely wonderful people. They didn't hesitate to help to get it done as soon as possible when all.the material came in. One day they had everything done. All knew Air-conditioned unit. Answer all my questions, eased my worries.

• C

  Cassy Haber

  5.0

  We didn't have any central air in our house, and Joe and his team were extremely knowledgable, helpful, and quick! I know we made the right choice going with A1! All of the ductwork and equipment they put in looks clean and organized. We were even working on other projects in our house and the project manager on the job gave us so many useful tips on how to get the job done right and for the best price. We're really glad to have a reliable and trustworthy company to work with for years to come!

• m

  marc heyman

  1.0

  A1 installed a brand new furnace in my home about 8 years ago, when I had it inspected recently, the inspector said it was not installed properly and was not performing nearly as well as it could. We called A1 and were told they are 2-3 months behind on service calls and to email over what the inspector said the issues were, which we did. After waiting for several weeks for a response, and sending several emails asking for help, we called A1 and they again explained how busy they were and it would be at least 2-3 months to get any service. I said how about letting me call another company to fix the installation issues and I'll send you the bill. At this point the lady there, Dixie, starting arguing that it's not their fault and they would not fix any installation issues. I would avoid this company, as they don't stand behind their work., and their customer service is really poor. It's not only about selling someone something, for a heating and cooling company, it's really about service on such an important piece of equipment in your home that counts. I would never them use again.

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  Response from the owner

  This system was installed 11/02/2007 about 12 years ago. It was installed for a new addition that was built and attached to the existing home. Carroll County Permits and Inspection inspected and approved this installation back in 2007. I’m sorry that we have an un-happy customer, but 12 years ago, Give me a break…

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